OM4 (with Review Cards and CourseMate Printed Access Card), m. Buch, m. Online-Zugang; .

1. Good, Services, and Operations Management.2. Value Chains.3. Measuring Performance in Operations.4. Operations Strategy.5. Technology and Operations Management.6. Goods and Service Design.7. Process Selection, Design, and Analysis.8. Facility and Work Design.9. Supply Chain Design.10. Capacity Management.11. Forecasting and Demand Planning.12. Managing Inventories.13. Resource Management.14. Operations Scheduling and Sequencing.15. Quality Management.16. Quality Control and SPC.17. Lean Operating Systems.18. Project Management.Supplementary Chapters.A: Work Measurement, Learning Curves, and Standards.B: Queuing Analysis.C: Modeling Using Linear Programming.D: Simulation.E: Decision Analysis.

Collier, David
David A. Collier was the Eminent Scholar, Alico Chair in Operations Management, at the Lutgert College of Business, Florida Gulf Coast University. Dr. Collier earned his B.S. in Mechanical Engineering and M.B.A. from the University of Kentucky and his Ph.D. in Production and Operations Management from The Ohio State University. Dr. Collier previously taught at the Fuqua School of Business at Duke University, the Colgate Darden Graduate School of Business at the University of Virginia, the Fisher College of Business at The Ohio State University and at the University of Warwick in England. Dr. Collier is the recipient of five awards for outstanding journal articles and has written and published eight invited book chapters. Seven of Dr. Collier's cases have been reprinted in major marketing and operations management textbooks and several of his articles have been reprinted in the Harvard Business Review 10 Must Reads series. He has more than 80 refereed publicationsand has published in journals such as Management Sciences, Decision Sciences, Journal of Operations Management, Production & Operations Management, International Journal of Operations and Production Management, Business Horizons, Journal of Service Science and International Journal of Service Industry Management. Dr. Collier's work has more than 10,000 reads and 4,000 citations, according to Research Gate. Dr. Collier was also selected to the 1991 and 1992 Board of Examiners for Malcolm Baldrige National Quality Award. In addition, Dr. Collier is the author of six books on service, quality and operations management, including SERVICE MANAGEMENT: THE AUTOMATION OF SERVICES, SERVICE MANAGEMENT: OPERATING DECISIONS; THE SERVICE/QUALITY SOLUTION: USING SERVICE MANAGEMENT TO GAIN COMPETITIVE ADVANTAGE; OPERATIONS MANAGEMENT: GOODS, SERVICES AND VALUE CHAINS; OPERATIONS AND SUPPLY CHAIN MANAGEMENT; and OM6.