Client Service Satisfaction
Match between Rahabilitation Professionals' and Clients' Viewpoints in a Cross-Cultural Context
(Sprache: Englisch)
This study and the research it entailed aimed to investigate the viewpointsand experiences of the stakeholders in the rehabilitation service deliveryprocess- namely the rehabilitation professionals and clients, in order toidentify elements of service...
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This study and the research it entailed aimed to investigate the viewpoints
and experiences of the stakeholders in the rehabilitation service delivery
process- namely the rehabilitation professionals and clients, in order to
identify elements of service delivery that are key to service quality and client
satisfaction. The experiences of clients are central to understanding which
factors are critical to client satisfaction or dissatisfaction. The opinions of
rehabilitation professionals are also important, not only for identifying service
failures, but also because professional beliefs about which factors cause client
satisfaction with services affect their willingness to consider and effect service
delivery changes. Disparities in perceptions between professionals and clients
about which factors are critical to satisfactory rehabilitation service provision
constitute another level of analysis.
Klappentext zu „Client Service Satisfaction “
This study and the research it entailed aimed to investigate the viewpointsand experiences of the stakeholders in the rehabilitation service delivery
process- namely the rehabilitation professionals and clients, in order to
identify elements of service delivery that are key to service quality and client
satisfaction. The experiences of clients are central to understanding which
factors are critical to client satisfaction or dissatisfaction. The opinions of
rehabilitation professionals are also important, not only for identifying service
failures, but also because professional beliefs about which factors cause client
satisfaction with services affect their willingness to consider and effect service
delivery changes. Disparities in perceptions between professionals and clients
about which factors are critical to satisfactory rehabilitation service provision
constitute another level of analysis.
Autoren-Porträt von Ghassan J. Abbas
GhassanJaafar Abbaswas Born in Sudan but later acquired New Zealandcitizenship. He did his primary education in Qatarand secondary in London, Uk (Christ ChurchCollege). BHSC (Occupational Therapy), MHSC(Neurological Rehabilitation) & PostCert (WesternAcupuncture), Auckland University of Technology,New Zealand. Ghassan Jaafar Abbas has workedas an occupational therapist and vocationalcounselor at a number of facilities in New Zealandand Saudi Arabia. He is currently working asDirector of Outpatient Services at Shafallah Centrefor Children with Special Needs, Doha, Qatar.
Bibliographische Angaben
- Autor: Ghassan J. Abbas
- 2008, 228 Seiten, Maße: 17 x 24 cm, Kartoniert (TB), Englisch
- Verlag: VDM Verlag Dr. Müller
- ISBN-10: 3836428709
- ISBN-13: 9783836428705
Sprache:
Englisch
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