Creating Values with Operations and Analytics

Part I: Evolution of Operations and Analytics.- Overview of Supply Chain Modeling: Steps to Nirvana.- Part II: Innovative Designs.- New Business Models for the Digital Age: From After-Sales Services to Connected Strategies.- New Product Development: Trade-offs, Metrics, and Successes.- Product Design with the Triple Bottom Line.- Fair Price, Fair Trade, and Fair Pay in Supply Chains.- Part III: Breakthrough Performances.- Performance-Based Contracting: Past, Present, and Future.- Corruption in Large Government Projects Not Only Inflates the Budget But Reduces Managerial Effectiveness.- Service Parts Management: Theoretical Foundations, Practice, and Opportunities.- Playing with DISASTER: A Blockchain-Enabled Supply Chain Simulation Platformfor Studying Shortages and the Competition for Scarce Resources.- Part IV: Practice Research.- Operations Management in Semiconductor and Computing Technology Industries: Capacity, Outsourcing, and Production.- A Study of the Semiconductor Equipment Supply Chain in the 2000s.- Topics in Health Care Operations: Blood Banks, Hospitals and Patients, and Telemedicine.- Managing Common and Catastrophic Risks in the Airline Industry.- Understanding Global Supply Chain and Resilience: Theory and Practice.

Hau Lee is the Thoma Professor of Operations, Information and Technology at the Stanford Graduate School of Business, USA. His research interests include global supply chain management, social and environmental responsibility, and value chain innovations.

Ricardo Ernst is the Baratta Chair in Global Business and a Professor of Operations and Global Supply Chains at the McDonough School of Business, Georgetown University, USA. His main research interest is in the strategic analysis of global supply chain systems at both macro and micro level, including developing metrics and performance evaluations for coordinating complex supply chain projects, e.g. those for non-for-profit organizations.



Arnd Huchzermeier is the Chaired Professor of Production Management at WHU's Otto Beisheim School of Management, Germany. His research interests include management quality, variable takt for limitless product individualization, global supply risk management and retail analytics.



Shiliang Cui is a Provost's Distinguished Associate Professor of Operations and Information Management at the McDonough School of Business, Georgetown University, USA. His research focuses on studying customer behavior under service settings and companies' product development and supply chain strategies.