Make Some Noise
The Unconventional Road to Dominance
(Sprache: Englisch)
The former director of communications at Harley-Davidson and one of the most sought-after speakers in the world reveals his exhilarating, innovative approach to creating customer loyalty and marketplace dominance.
Ken Schmidt is a wanted man. His...
Ken Schmidt is a wanted man. His...
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The former director of communications at Harley-Davidson and one of the most sought-after speakers in the world reveals his exhilarating, innovative approach to creating customer loyalty and marketplace dominance.Ken Schmidt is a wanted man. His role in transforming Harley-Davidson Motor Company-one of the most celebrated corporate success stories in history-led business leaders all over the world to seek his guidance. After all, how many companies can get their customers to tattoo their logo on their arms?
After having worked with more than one thousand companies worldwide, Schmidt is ready to share the secrets that spurred Harley-Davidson's remarkable turnaround. An avid motorcycle enthusiast, Schmidt harnessed his passion for riding to create his famed Noise Cubed Trilogy-the three questions he asks every one of his clients. They assess a company's positioning, competitiveness, and reputation, and are the key ingredients for any successful corporation: What do the customers your business served yesterday say about your business when they're talking about you to prospective customers? What do you want them to say? What are you doing to get them to say it?
In Make Some Noise, Schmidt shares his full-throttle approach for businesses and individuals alike. Anyone looking to become more competitive and grow customer loyalty can learn from the case studies and experiences he shares. From a nondescript heavy construction company, to the most high-end "luxury" gas station in America, to Apple, and to his own personal landscaper, Schmidt illustrates how the answers to his trio of questions will yield a course of action to stand out in today's marketplace.
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Make Some Noise CHAPTER
ONE
What Kind of Noise Are You Making?
Don't get too comfortable. Not yet. We've got places to go.
Before we can start discussing what it's going to take to make your business (and you) a dominator instead of an also-ran, you're going to need to get a quick, real-world read of where you stand right now and what you're up against. And I need to show you that the people most important to your professional life-like your customers, prospects, investors, fellow employees, everyone you need on your side-likely don't see you the way you hope or believe they do. So we're going to hit the road and take a short, virtual, eye-opening field trip.
The good news is, I promise this will be fun and way cooler than those god-awful excursions you remember from your school days, because-and this is the better news-rather than bouncing along in a yellow bus (see: grumpy driver, buzz-killing chaperones, irritating loudmouths, etc.) we'll be riding two-wheelers. As in motorcycles. As in see? I told you it'll be fun. And by the way, you won't be riding as my passenger; you'll be on your own bike.
Even if you've always sworn you'd never ride a motorcycle or believe yourself incapable of it, or you think your mother would kill you if she found out what we're up to, or even if you're the world's biggest wuss, please play along anyway and live a little. I guarantee nobody's going to get hurt and that you're going to get a huge kick out of your ride, remember it, and benefit from what it's about to teach you. The same goes for experienced riders. So come on. Let's go before someone chickens out.
The first part's supereasy. I want you to imagine, right now, that you're sitting on an awesome motorcycle. But there's a simple rule here: It can't be a Harley-Davidson. (I know. Bummer!) That shouldn't be a problem, though, because there are millions of great bikes out there. You're on one of them right now, so relax for a minute and soak it all
... mehr
in. See in your mind the wheels, fenders, gas tank, motor, handlebars, and all those shiny dials and gauges. Pretty cool, no? Now zip up your leather jacket, tighten down your helmet's chin-strap, and cinch up your gloves-we ride safe, even on imaginary bikes-because this is about to get good. By the way, that leather looks great on you. Seriously.
With your hands on the grips at the ends of the handlebars and both feet flat on the ground, lean your bike just a bit to the right and push back the kickstand with your left foot, as you would on a bicycle. There you go. It's way lighter than you thought it would be, isn't it? And supereasy to balance. Now, see that button next to your right hand grip-the throttle-that says START? That doesn't need an explanation. Push it. Woo-hoo! Listen to that engine sing! Twist the throttle a few times to savor that powerful, high-pitched howl blasting from your exhaust pipes. Woo-hoo again! Your heart's racing already and we haven't moved an inch! (Mine is, too. I love this stuff.)
Directly in front of your left foot peg (about where the pedal would be on a bicycle) is a lever; that's your gearshift. Push it down and you'll hear a satisfying "ka-chunk" as first gear engages. There it is! You're officially pregnant and there's no backing out now! Here. We. Go. Twist the throttle a bit to give her some gas, lift your feet onto your foot pegs, and . . . you're off! Hey, you're good at this! Now crank the throttle harder and feel that awesome rush of wind in your face as you accelerate, make some wide, looping turns, then race through the gears. This is what it's all about, baby! And it's about to get way better.
Follow me now. A quick turn onto this narrow back road will take us into the
With your hands on the grips at the ends of the handlebars and both feet flat on the ground, lean your bike just a bit to the right and push back the kickstand with your left foot, as you would on a bicycle. There you go. It's way lighter than you thought it would be, isn't it? And supereasy to balance. Now, see that button next to your right hand grip-the throttle-that says START? That doesn't need an explanation. Push it. Woo-hoo! Listen to that engine sing! Twist the throttle a few times to savor that powerful, high-pitched howl blasting from your exhaust pipes. Woo-hoo again! Your heart's racing already and we haven't moved an inch! (Mine is, too. I love this stuff.)
Directly in front of your left foot peg (about where the pedal would be on a bicycle) is a lever; that's your gearshift. Push it down and you'll hear a satisfying "ka-chunk" as first gear engages. There it is! You're officially pregnant and there's no backing out now! Here. We. Go. Twist the throttle a bit to give her some gas, lift your feet onto your foot pegs, and . . . you're off! Hey, you're good at this! Now crank the throttle harder and feel that awesome rush of wind in your face as you accelerate, make some wide, looping turns, then race through the gears. This is what it's all about, baby! And it's about to get way better.
Follow me now. A quick turn onto this narrow back road will take us into the
... weniger
Autoren-Porträt von Ken Schmidt
Ken Schmidt is widely known as one of the business world's most outspoken and provocative thought leaders. As the former director of communications for Harley-Davidson Motor Company, he played an active role in one of the most celebrated corporate turnarounds in history-and got paid to ride motorcycles. In 2015, he formed a highly successful partnership with a management psychologist to provide in-house training to help business leaders around the globe. He lives in Washington, DC.
Bibliographische Angaben
- Autor: Ken Schmidt
- 2018, 368 Seiten, Maße: 16,1 x 23,6 cm, Gebunden, Englisch
- Verlag: Simon & Schuster US
- ISBN-10: 150115561X
- ISBN-13: 9781501155611
- Erscheinungsdatum: 16.11.2018
Sprache:
Englisch
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