Monitoring and evaluation of housing service delivery

This article presents an overview of the local government system in Zimbabwe. Focus is placed on the challenges faced by local authorities in their endeavour to provide housing services, current housing policies, implementation of performance monitoring systems and why local authorities provide housing services the way they do. The review informs the study through reviewing literature, that addresses the research problem and objectives. In the discussions the study consults relevant information from current published scholarly works as in journals, media articles, Internet and the official documents provided in order to direct the focus the research. In Zimbabwe, there are three tiers of government namely the National Government, Provincial and Local Authorities. The national government is responsible for formulation of policy and is accountable for the efficient operation of all local authorities in Zimbabwe. Furthermore, the national government provides sound local governance provision of sustainable housing delivery. The provincial government is responsible for monitoring and regulating local authorities, facilitate the operation of traditional leaders.