CIO Best Practices / SAS Institute Inc (PDF)

Preface ix About the Contributing Authors xix Chapter 1 Freedom with Fences: Robert Stephens Discusses CIO Leadership and IT Innovation 1 The CIO Leadership Paradox 1 The Fences 5 Rules and Innovative Augmentation 13 The CIO and Enterprise Culture 16 Radical Transparency 20 Proactive Risk Practices 23 The CIO and the Customer 26 The IT Organization 34 Notes 39 Chapter 2 Why Does IT Behave the Way It Does? 41 Making Sense of IT Business Management 41 Putting the Pieces Together 63 Changing the Way IT Behaves 86 Notes 97 Chapter 3 Cloud Computing and the New Economics of Business 99 A Combination of Technologies Create Cloud Computing 100 Some Working Defi nitions of Cloud Computing 101 Cloud Computing Has Three Component Layers 102 Implications of the Transition to Cloud Computing 104 A Business Strategy Based on Agility 108 Using the Cloud for Business Advantage 111 Business Applications with the Greatest Potential 112 Cloud Risk Considerations 115 Cloud Cost Considerations 118 Case Study: Selling "Designer Chocolates" 120 Desirable Characteristics of New IT Architecture 123 Public Clouds, Private Clouds, and Hybrid Clouds 124 Issues to Consider When Thinking about Private Clouds 128 The Cloud is a Platform for Managing Business Processes 131 Automate Routine Processes, Focus People on Handling Exceptions 134 Four Technologies Enable Responsive Business Processes 136 Notes 139 Chapter 4 Leading with Green: Expanding the CIO's Role in Eco-Effi cient Information Technology Adoption 141 What Is Green IT? 144 Who Cares about Green IT? 146 Green IT: A Quickly Maturing Management Discipline 147 Common Challenges Presented by Green 159 Role of Public Policy 165 Role of the CIO 167 Risks and Common Mistakes to Avoid 171 Summary 173 Notes 174 Chapter 5 Sustainability, Technology, and Economic Pragmatism: A View into the Future 177 Sustainability 177 Globalization, Decentralization, and Sustainability 179 Future Opportunities for Improving Global IT Sustainability 187

JOE STENZEL has worked as editor in chief of the Journal of Strategic Performance Management and Cost Management, and two Warren, Gorham, and Lamont periodicals since 2000. He has written or co-written four other books for John Wiley & Sons: Essentials of Cost Management, From Cost to Performance Management, CFO Survival Guide, and Lean Accounting.

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