Managing Mobile Services (PDF)

New, attractive services for communications systems are
versatile and promise to make the next generation of communications
a success. Yet, as the systems grow more complex and diverse, so do
the challenges of managing them.

Service management derives from technologies used in fixed
telephony systems and has evolved towards supporting packet-based
services in an increasingly open environment. It is common belief
that 3G (and later 4G) services will change the way we communicate
and interrelate. The user will be put at centre stage and systems
will be able to handle intelligent user profiles, proactive service
selection, context-aware service provisioning and ubiquitous
computing. Managing, charging for, and controlling these services
render traditional business models inadequate and demand new
solutions.

Managing Mobile Services

* Covers challenges, solutions and technologies for implementing
IP-based services in a mobile environment, with special attention
to security, flexibility and charging.

* Discusses business models, service management architectures and
standardization efforts.

* Considers requirements and characteristics of services, and
service modelling.

* Includes two case studies illustrating the challenges,
technologies and solutions involved with real-world service
management.

This book gives telecommunications/data engineers, operators and
service providers as well as students and academics an in-depth
understanding of the issues involved in implementing and managing
new value-added services.