Emotional Intelligence Coaching

1. What is emotional intelligence?
It's all about performance
What is emotional intelligence?
How many brains have you got?
Emotional intelligence - two aspects
Can you improve your emotional intelligence?
Measuring EI
Sustainable change takes time
Different approaches to EI

2. What is coaching?
What is coaching?
Why coaching?
What does great coaching look like?
What next?
What does the future of coaching look like?

3. The importance of emotional intelligence in coaching
What's wrong with coaching?
The emotionally intelligent coach
Life positions: the foundations to successful coaching

4. The fast track to performance and profitability
Paying the price of negativity
The potential and performance equation
Individual performance
Team performance
Organizational performance
The evidence
Measuring the impact: what's your ROI?

5. Developing your emotional intelligence
Self-regard Regard for others
Self-awareness
Awareness of others

6. Understanding and working with values, beliefs and attitudes
Inside-out performance
Values The impact of values
Why values matter
The role of values within coaching
Values at work in organizations
Attitudes and beliefs
The values, attitudes and behaviour link
Defining organizational values, attitudes and behaviours

7. Core coaching skills
Do you hear what I hear?
EI listening
Emotionally intelligent questioning
Questioning and the EI coach
EI empathy
Rapport
Coaching models

8. How goals flow from values to action
Everything starts as an idea
Connect emotionally with your goals
It's all about mind over matter
Is working SMARTER the only way?
Goals are vehicles for living our values
How goals flow from values to action

9. The coaching toolkit
Agreement and contract
Coaching models
Coaching questions

10. Coaching ethics and best practice

Steve Neale, Lisa Spencer-Arnell and Liz Wilson are experienced coaches, mentors and trainers. Together they run a consulting firm that specializes in emotional intelligence coaching.

A fascinating and essential read for entrepreneurs and business leaders all over the world. Jaunius Pusvaskis, Director General, Baltic Management Institute The authors have compiled in this volume the missing link between the promise of emotional intelligence and the practical application of the learning - the coach approach. Dr Patrick Williams, Institute for Life Coach Training As well as being a handbook for coaching professionals, it is an insightful guide to developing emotionally intelligent skills and attitudes that can be accessed by anyone. Amanda Knight, co-author, Applied EI The authors illustrate the points they are making very clearly with numerous examples, short stories and illustrative questions to help aspiring coaches to develop their understanding or existing coaches to refine their approaches. Sir John Whitmore, Executive Chairman, Performance Consultants International