Handbook of Total Quality Management
(Sprache: Englisch)
Quality issues are occupying an increasingly prominent position in today's global business market, with firms seeking to compete on an international level on both price and quality. Consumers are demanding higher quality standards from manufacturers and...
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Quality issues are occupying an increasingly prominent position in today's global business market, with firms seeking to compete on an international level on both price and quality. Consumers are demanding higher quality standards from manufacturers and service providers, while virtually all industrialized nations have instituted quality programs to help indigenous corporations. A proliferation in nation-wide and regional quality awards such as the Baldridge award and certification to ISO 9000 series are making corporations world-wide quality-conscious and eager to implement programs of continuous improvement. To achieve competitiveness, quality practice is a necessity and this book offers an exposition of how quality can be attained. The Handbook of Total Quality Management:
- Explores in separate chapters new topics such as re-engineering, concurrent engineering, ISO standards, QFD, the Internet, the environment, advanced manufacturing technology and benchmarking
- Discusses the views of leading quality practitioners such as Derning, Juran, Ishikawa, Crosby and Taguchi throughout the book
- Considers important strategies for quality improvement, including initiation and performance evaluation through auditing, re-engineering, and process and design innovations.
With contributions from 47 authors in 13 different countries, the Handbook of Total Quality Management is invaluable as a reference guide for anyone involved with quality management and deployment, including consultants, practitioners and engineers in the professional sector, and students and lecturers of information systems, management and industrial engineering.
Inhaltsverzeichnis zu „Handbook of Total Quality Management “
1. Introduction to quality2. Comparing Deming's and Juran's philosophies to the formation of total quality leaders' world views
3. Strategic quality planning
4. Quality improvement through learning curve analysis
5. Human resources and training
6. Quality management in small and medium-sized companies and strategic management
7. Developing attributes of quality for Internet applications
8. Strategic total quality management
9. Accounting and capital budgeting for quality
10. Success in AMT implementation and quality enhancement: is there a link?
11. Service quality
12. Quality, productivity and information systems
13. Total quality management in the supply chain
14. Involving the supply chain in design
15. Self-assessment
16. Process performance, appraisal and employee development planning
17. Introduction to ISO and ISO quality standards
18. TQEM - methods for continuous environmental improvement
19. Benchmarking: a quest for continuous improvement
20. Concurrent engineering
21. Reengineering and continuous improvement
22. Quality function deployment
23. Introduction to probability and statistics
24. Tools for quality control and process redesign
25. Statistical quality control
26. Design of experiments: a polymer coating process
27. Quality engineering: loss functions, parameter design, and robust quality
28. Reliability and maintainability
29. Total quality management in China
30. Total quality management in India: a tool with widening acceptance
31. The development of national consciousness of quality: the Singapore experience
32. Total quality management in Europe
33. Total quality management - implementation on the basis of Poland
34. The development of total quality management in Denmark
35. Total quality in Australia and New Zealand
36. Quality management in developing economies
37. Malcolm Baldrige, Deming Prize and European Quality Awards: a review
Bibliographische Angaben
- 2012, 1998, XXXII, 801 Seiten, Maße: 15,5 x 23,5 cm, Kartoniert (TB), Englisch
- Herausgegeben: Christian N. Madu
- Verlag: Springer, Berlin
- ISBN-10: 146137409X
- ISBN-13: 9781461374091
Sprache:
Englisch
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