High-Performance Process Improvement

1 High-Performance Process Improvement Fundamentals 1.1 Why is Process Improvement an Enormous Waste of Resources and Opportunities? 1.2 Why are the Process Improvement Methods Outdated? 1.3 The Critical Questions the Business Books Missed to Ask and Answer - Until Now 1.4 The Current and Prospective State of Process Improvement Methods 1.5 The Research and Development Work and Its Result 1.6 The Size of the Improvement Momentum Toyota Loses Every Day and the Momentum Your Company Could Gain Every Day 1.7 Designing High-Performance Process Improvement Methods 1.8 Defining the Performance Requirements of High-Performance Process Improvement Efforts 1.9 Summary and Concluding Remarks 2 High-Performance Process Improvement Concepts 2.1 Key Definitions 2.2 Delivery of Value 2.2.1 Delivery of Value from a Holistic Perspective 2.2.2 Delivery of Value from a Stakeholder Perspective 2.2.2.1 Customer Satisfaction 2.2.2.2 Employee Satisfaction 2.2.2.3 Owner Satisfaction 2.3 The Kernel of High-Performance Process Improvement 2.4 The Process and Total Improvement Yield 2.4.1 The Process Improvement Yield Concept 2.4.2 The Total Improvement Yield Concept 2.5 Summary and Concluding Remarks 3 Design Concepts of the High-Performance Process Improvement Process 3.1 Standardization and Manageability 3.2 Optimizing the Interaction of the Process Components 3.2.1 People 3.2.2 Technology 3.2.3 Information 3.3 Applying the Concept of Reverse Engineering 3.4 The Total Picture 3.5 Assuring the Quality of the Experts in Charge of the High-Performance Process Improvement Process 3.6 Summary and Concluding Remarks 4 Network and Company Analysis and Synthesis 4.1 Introduction 4.2 The Process Flow 4.3 The Data Collection and Analysis Criteria 4.3.1 The Functional Perspective 4.3.2 The Operational Perspective 4.3.3 The Time Space Perspective 4.3.4 Data Collection Criteria Case 4.3.5 Data Collection Concerns 4.4 The Synthesis 4.5 The T and V Values 4.6 Summary and Concluding Remarks 5 Process