Love 'Em or Lose 'Em

Preface/Introduction
How to Read This Book
1 ASK What Keeps You?--Do you know what they want?
2 BUCK It Stops Here--Who s in charge of keeping them?
3 CAREERS Support Growth--Are you building their future or are you in the way?
4 DIGNITY Show Respect--Do they know that you respect them?
5 ENRICH Energize the Job--Do your people have to leave to find growth and challenge?
6 FAMILY Get Friendly--Avoid making your employees choose between work and family life.
7 GOALS Expand Options--There are five career paths other than up.
8 HIRE Fit Is It--Make a match or start from scratch.
9 INFORMATION Share It--Do you have it? Do you hoard it?
10 JERK Don t Be One--Are you one?
11 KICKS Get Some--Are we having fun yet?
12 LINK Create Connections--If you build them, they will stay.
13 MENTOR Be One--Are they learning from you?
14 NUMBERS Run Them--Calculate the cost of loss.
15 OPPORTUNITIES Mine Them--Will they find them inside or outside?
16 PASSION Encourage It--Help them find the work they love without leaving.
17 QUESTION Reconsider the Rules--Which will you keep: the rules or the people?
18 REWARD Provide Recognition--Which matters more: praise or pay?
19 SPACE Give It--Are your people on a short leash?
20 TRUTH Tell It--The truth hurts or does it?
21 UNDERSTAND Listen Deeper--When you tune out, you lose out and they move out.
22 VALUES Define and Align--What matters most to them?
23 WELLNES Sustain It--Are they sick or tired?
24 X-ERS AND OTHERS Handle with Care--They are different. Can you keep them?
25 YIELD Power Down--Give it up to keep them.
26 ZENITH Go for It--Sustain your commitment to engagement.
Calling all Managers of Managers
Notes
Acknowledgments
Index
About the Authors

Beverly Kaye is founder and Chairwoman of Career Systems International. She is a recipient of ASTD s Distinguished Contribution to Workplace Learning and Performance Award and is the author of Up Is Not the Only Way.

Sharon Jordan-Evans is president of the Jordan Evans Group and is a sought-after keynote presenter and a certified executive coach. Kaye and Jordan-Evans are the coauthors of Love It, Don t Leave It: 26 Ways to Get What You Want at Work.