Managing Quality and Delivery Reliability of Suppliers by Using Incentives and Simulation Models

1;Vorwort;12
2;Table of Contents;14
3;List of Figures;20
4;List of Tables;24
5;List of Abbreviations;26
6;List of Notations;28
7;1 Introduction;32
7.1;1.1 Motivation and Objectives;32
7.2;1.2 Focus and Delimitation;35
7.3;1.3 Thesis Structure;38
8;2 Review of Supplier Quality Management in Practice and Literature;40
8.1;2.1 Introduction;40
8.2;2.2 Supplier Quality Management in Industrial Practice;40
8.3;2.3 Implications from Industrial Practice;42
8.4;2.4 Supplier Quality Management Research;44
8.5;2.5 Implications from Research;49
9;3 Incentive Structures for the Management of Supplier Quality;52
9.1;3.1 Introduction to Game Theory;52
9.2;3.2 Repeated Games and Quality Management;52
9.3;3.3 Incentive Structure based on a Grimm Trigger Strategy;54
9.4;3.4 Incentive Structure based on the Limited Retaliation Strategy;60
10;4 Industrial Application of the Incentive Structure;64
10.1;4.1 Introduction;64
10.2;4.2 Foil Supplier;64
10.3;4.3 Plastic Card Supplier;66
10.4;4.4 ManagerialImplications;69
10.5;4.5 Tool for Case Study Conduct;69
11;5 Review of Literature on Delivery Reliability;72
11.1;5.1 Introduction;72
11.2;5.2 Qualitative Description of Supply Chains;73
11.3;5.3 Summary of Qualitative Supply Chain Research;81
11.4;5.4 Quantitative Assessment of Supply Chains;83
11.5;5.5 Summary of Quantitative Supply Chain Research;97
12;6 Empirical Investigation of the Management of Delivery Reliability;100
12.1;6.1 Introduction;100
12.2;6.2 Theoretical Derivation of a Bilateral Determinant Model;100
12.3;6.3 Empirical Investigation;102
12.4;6.4 Requirements for an Assessment Tool for Potential Suppliers;116
13;7 Simulation Models for Assessing Delivery Risk;118
13.1;7.1 Introduction;118
13.2;7.2 Basics of System Dynamics;118
13.3;7.3 Description of the Developed SD Model;120
13.4;7.4 Model Application;131
14;8 Industrial Assessment of Delivery Reliability;134
14.1;8.1 Supplier of Magnetic Valves;134
14.2;8.2 Simulative