Peak
How Great Companies Get Their Mojo from Maslow. Forward by Tony Hsieh
(Sprache: Englisch)
After fifteen years of rising to the pinnacle of the hospitality industry, Chip Conley s company was suddenly undercapitalized and overexposed in the post-dot. com, post-9/11 economy. For relief and inspiration, Conley, the CEO and founder of Joie de Vivre...
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After fifteen years of rising to the pinnacle of the hospitality industry, Chip Conley s company was suddenly undercapitalized and overexposed in the post-dot. com, post-9/11 economy. For relief and inspiration, Conley, the CEO and founder of Joie de Vivre Hospitality, turned to psychologist Abraham Maslow s iconic Hierarchy of Needs.
Klappentext zu „Peak “
After fifteen years of rising to the pinnacle of the hospitality industry, Chip Conley s company was suddenly undercapitalized and overexposed in the post-dot.com, post-9/11 economy. For relief and inspiration, Conley, the CEO and founder of Joie de Vivre Hospitality, turned to psychologist Abraham Maslow s iconic Hierarchy of Needs. This book explores how Conley s company "the second largest boutique hotelier in the world" overcame the storm that hit the travel industry by applying Maslow s theory to what Conley identifies as the key Relationship Truths in business with Employees, Customers and Investors.Part memoir, part theory, and part application, the book tells of Joie de Vivre s remarkable transformation while providing real world examples from other companies and showing how readers can bring about similar changes in their work and personal lives. Conley explains how to understand the motivations of employees, customers, bosses, and investors, and use that understanding to foster better relationships and build an enduring and profitable corporate culture.
Transform Your Business to Become a Peak Performer
"Chip Conley gives a brilliant analysis of the absolute necessity of Maslow's hierarchical paradigm in unleashing the talent and commitment of customers, employees, owners--in fact, stakeholders. Great resource material for leaders, trainers, educators, even parents. Chip practices in his hotels what he teaches--most successfully!"
--Stephen R. Covey, author, The 7 Habits of Highly Effective People and The 8th Habit: From Effectiveness to Greatness
"Chip Conley presents a creative and thought-provoking new approach to running a business. He brilliantly applies Abraham Maslow's theories to management and provides insightful prescriptions that will help you gain peak performance in your company. Conley's depth and candor make this book a must-read for everyone who wants to improve their organization."
--Bill George, former CEO, Medtronic and author, Authentic Leadership and True North
"One of the best business books I've read. A unique combination of organized intelligence and creative insight. I guarantee it!"
--George Zimmer, CEO and chairman, Men's Wearhouse, Inc.
"Strategy? Got one. Tactics? Check. But there's one more key element without which you won't get anywhere: Motivation. Peak will show you how to create motivated employees, customers, and investors, and tells the story of how one spectacular entrepreneur does it by treating people right--and how they return the favor."
--Chris Anderson, editor-in-chief, Wired magazine and author, The Long Tail
"Chip Conley's book is a perfect combination: part personal story, part business theory, and part how-to instruction. Peak combines head, heart, and soul for today's aspiring business leader. Don't just read this book--do it!"
--Alan M. Webber, former editorial director, Harvard Business Review and co-founding editor, Fast Company
"Chip Conley gives a brilliant analysis of the absolute necessity of Maslow's hierarchical paradigm in unleashing the talent and commitment of customers, employees, owners--in fact, stakeholders. Great resource material for leaders, trainers, educators, even parents. Chip practices in his hotels what he teaches--most successfully!"
--Stephen R. Covey, author, The 7 Habits of Highly Effective People and The 8th Habit: From Effectiveness to Greatness
"Chip Conley presents a creative and thought-provoking new approach to running a business. He brilliantly applies Abraham Maslow's theories to management and provides insightful prescriptions that will help you gain peak performance in your company. Conley's depth and candor make this book a must-read for everyone who wants to improve their organization."
--Bill George, former CEO, Medtronic and author, Authentic Leadership and True North
"One of the best business books I've read. A unique combination of organized intelligence and creative insight. I guarantee it!"
--George Zimmer, CEO and chairman, Men's Wearhouse, Inc.
"Strategy? Got one. Tactics? Check. But there's one more key element without which you won't get anywhere: Motivation. Peak will show you how to create motivated employees, customers, and investors, and tells the story of how one spectacular entrepreneur does it by treating people right--and how they return the favor."
--Chris Anderson, editor-in-chief, Wired magazine and author, The Long Tail
"Chip Conley's book is a perfect combination: part personal story, part business theory, and part how-to instruction. Peak combines head, heart, and soul for today's aspiring business leader. Don't just read this book--do it!"
--Alan M. Webber, former editorial director, Harvard Business Review and co-founding editor, Fast Company
Inhaltsverzeichnis zu „Peak “
- Preface- The AuthorTo Abraham H. Maslow, whose lifetime of learning offered a precious gift to the world
And to my Joie de Vivre crew, who "seek the peak" with me every day
- Contents
SECTION I: MASLOW & ME
- Chapter 1: Toward A Psychology of Business
- Chapter 2: Karmic Capitalism
- Chapter 3: The Relationship Truths
SECTION II: RELATIONSHIP TRUTH 1: THE EMPLOYEE PYRAMID
- Chapter 4: Creating Base Motivation
- Chapter 5: Creating Loyalty
- Chapter 6: Creating Inspiration
SECTION III: RELATIONSHIP TRUTH 2: THE CUSTOMER PYRAMID
- Chapter 7: Creating Satisfaction
- Chapter 8: Creating Commitment
- Chapter 9: Creating Evangelists
SECTION IV: RELATIONSHIP TRUTH 3: THE INVESTOR PYRAMID
- Chapter 10: Creating Trust
- Chapter 11: Creating Confidence
- Chapter 12: Creating Pride of Ownership
SECTION V: PUTTING THE TRUTHS INTO ACTION
- Chapter 13: The Heart of the Matter
- Chapter 14: Creating A Self-Actualized Life
- Acknowledgements
- Author Bio
- References
- Index
Bibliographische Angaben
- Autor: Chip Conley
- 2007, 1. Auflage., 288 Seiten, Maße: 23,1 cm, Gebunden, Englisch
- Verlag: Wiley & Sons
- ISBN-10: 0787988618
- ISBN-13: 9780787988616
Sprache:
Englisch
Rezension zu „Peak “
"...book is packed with thoughtful, instructional stories and advice for entrepreneurs as well as Fortune 500 managers...inspiring and accessible." (Publishers Weekly, July 23, 2007)
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