PROCESS MGMT BASED ON SQEME

About the SqEME Foundation IX
Trademarks XI
Acknowledgements XIII
Introduction XV
1 Developments 1
1.1 The Inheritance of One Hundred Years of Functional School 1
1.2 The Transition to an Information Society 3
1.3 Developments in ICT and Organizations 6
1.4 Out of Control 9
2 Methodology 13
2.1 Mental Model 13
2.2 Principles 15
2.3 SqEME® and EFQM 19
2.4 SqEME® for architecting the enterprise 22
3 Process Management and the SqEME® Approach 25
3.1 Process Management, Working ON the Organization 25
3.2 Processes, the Verbs of the Organization 26
3.3 Describing Processes 27
3.4 Working on the Development of the Organization 29
3.5 Architectural Approach: Language and Signs 30
3.6 Conventions for Language and Signs 31
4 Constitution 35
4.1 Developing a description of the Enterprise Architecture 37
4.2 Describing Key Result Areas 37
4.3 The concept of Key Result Area, Activity and Process 42
4.4 Developing the Understanding of the Constitution of the Enterprise 43
4.5 Reference Model for the enterprise 48
4.6 Tips & Tricks for the Constitution window 50
4.7 Process Accountability in this window 54
5 Chemistry 55
5.1 Specifying of Messages 57
5.2 Taking into Account the Preconditions 60
5.3 Universal Data Element Framework (UDEF) 63
5.4 Tips & Tricks for the Chemistry window 64
5.5 Process Accountability in this window 65
6 Construction 67
6.1 Types of Actors in an Organization 68
6.2 Providing resources 73
6.3 Tips & Tricks for the Construction window 74
6.4 Process Accountability in this window 76
7 Correspondence 79
7.1 Describing Processes 81
7.2 Performance Indicators 88
7.3 Tips & Tricks for the Correspondence window 90
7.4 Process Accountability in this window 92
8 Process Accountability 95
8.1 From Processes as a Project to Process Management 95
8.2 Where People Work, Processes are Managed 97
8.3 There are Various Styles of Process Management 99
8.4 It is a Choice to Formalize Process Accountability 99
8.5