Simulation for Six Sigma

- PREFACE.

PART I SIX-SIGMA FUNDAMENTALS.

1 Six-Sigma Fundamentals.
1.1 Introduction.
1.2 Quality and Six-Sigma Defined.
1.3 Introduction to Process Modeling.
1.4 Introduction to Business Process Management.
1.5 Measurement Systems Analysis.
1.6 Process Capability and Six-Sigma Process Performance.
1.7 Overview of Six-Sigma Improvement: DMAIC.
1.8 Six-Sigma Goes Upstream: Design for Six-Sigma.
1.9 Summary.

2 Lean Six-Sigma Fundamentals.
2.1 Introduction.
2.2 Lean Six-Sigma Approach.
2.3 LSS-Enhanced DMAIC.
2.4 Lean Manufacturing.
2.5 Value Stream Mapping.
2.6 Lean Techniques.
2.7 Summary.

3 Design for Six-Sigma Fundamentals.
3.1 Introduction.
3.2 Transaction-Based Design for Six-Sigma.
3.3 Service Design for Six-Sigma.
3.4 Service DFSS: The ICOV Process.
3.5 Service DFSS: The ICOV Process in Service Development.
3.6 Summary.

PART II SIMULATION FUNDAMENTALS.

4 Basic Simulation Concepts.
4.1 Introduction.
4.2 System Modeling.
4.3 Simulation Modeling.
4.4 The Role of Simulation.
4.5 Simulation Software.
4.6 Summary.

5 Discrete Event Simulation.
5.1 Introduction.
5.2 System Modeling with DES.
5.3 Elements of Discrete Event Simulation.
5.4 DES Mechanisms.
5.5 Manual Simulation Example.
5.6 Computer DES Example.
5.7 Summary.

6 The Simulation Process.
6.1 Introduction.
6.2 Categories of Simulation Studies.
6.3 Systematic Simulation Approach.
6.4 Steps in a Simulation Study.
6.5 Example: Applying Simulation Process to a Hospital Emergency Room.
6.6 Summary.

7 Simulation Analysis.
7.1 Introduction.
7.2 Terminating Versus Steady-State Simulation.
7.3 Determination of Simulation Run Controls.
7.4 Variability in Simulation Outputs.
7.5 Simulation-Based Optimization.

PART III SIMULATION-BASED SIX-SIGMA AND DESIGN FOR SIX-SIGMA.

8 Simulation-Based Six-Sigma Road Maps.
8.1 Introduction.
8.2 Lean Six-Sigma Process Overview.
8.3 Simulation-Based Lean Six-Sigma Road Map.
8.4 Simulation-Based Design for

BASEM EL-HAIK, PhD, is a Six Sigma and Design for Six Sigma consultant, author, and founder of Six Sigma Professionals, Inc., a firm providing Six Sigma and DFSS implementation, training, and consulting for industries ranging from financial services to high technology. Dr. El-Haik is a well-known author, consultant, and speaker on the subject. Throughout his career Dr. El-Haik trained, certified, coached, and mentored over 400 belts (Green Belts, Black Belts, and Master Black Belts) in DFSS and Six Sigma in both tracks: product and service (transactional).

RAID AL-AOMAR, PhD, is Assistant Professor of Industrial Engineering at Jordan University of Science and Technology (JUST). Dr. Al-Aomar has worked for several years as a consultant on Simulation and Lean Manufacturing at General Motors and Ford Motor Company in Detroit and as an adjunct faculty member at Wayne State University.