The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Leader's Guide
(Sprache: Englisch)
This volume in the 60 Minute Active Training Series offers training for resolving conflict successfully and taking a win-win approach where both parties benefit. This one-hour program guides people the concept of win-win and guides them through the process of reaching agreement.
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This volume in the 60 Minute Active Training Series offers training for resolving conflict successfully and taking a win-win approach where both parties benefit. This one-hour program guides people the concept of win-win and guides them through the process of reaching agreement.
Klappentext zu „The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Leader's Guide “
Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit-creating a win-win situation. How to Resolve Conflict Effectively, Leader's Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to:* Get tension right out on the table
* Figure out what's bothering the other person
* Communicate the real, underlying concerns
Inhaltsverzeichnis zu „The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Leader's Guide “
IntroductionProgram Overview
Program Outline
Program Directions
Facilitation Tips
References
About the Authors
Pfeiffer Publications Guide
Autoren-Porträt von Melvin L. Silberman, Freda Hansburg
Mel Silberman is president of Active Training in Princeton, New Jersey, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation. He is the author or coauthor of the best-selling books, Active Training, 101 Ways to Make Training Active, and PeopleSmart.Freda Hansburg is vice president of Active Training and coauthor of PeopleSmart.
Bibliographische Angaben
- Autoren: Melvin L. Silberman , Freda Hansburg
- 2005, 1. Auflage, 32 Seiten, Maße: 20,3 x 27 cm, Kartoniert (TB), Englisch
- Verlag: Wiley & Sons
- ISBN-10: 0787973513
- ISBN-13: 9780787973513
Sprache:
Englisch
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