The Property Management Toolkit

Follow through with aftermarketing "Raise the Rents, Then We'll Lease Up" Chapter 7 Maintenance: Save Money, Make Money Be routine and repetitive (organize and categorize) Capital and structural components Curb appeal Routine daily maintenance Emergency maintenance Vacant "make readies": the perfect apartment becomes the perfect home Inventory and equipment control Reduce turnover with good customer service "The Tale of Two Managers" Chapter 8 The Administration: Tool Up Utilize the lease Setting the table Names, occupants, and identification Lease terms Rent, security deposits, and keys Utilities Rules and regulations Owner's and renter's rights and obligations Move-out policies Addendums Government regulations Owner's discretion Move-out policies After lease administration: understand your legal boundaries (notices) Create a review or follow-up system Computer or virtual management "Every Office Needs a Mary" Chapter 9 The Vendors: Partner with Others Acknowledge your weaknesses Enlist the talent of vendors Get the right product, at the right price, for the right reason Service vendors and agreements Single-issue contract agreements Product vendors Beta-test new products "Creating the Product You Buy" Chapter 10 The Future: Multiplying Your Portfolio, Going from Small to Big 000 Strategic thinking is a necessity Invest in due diligence A process for due diligence Attract financial partners Engage in the community ("be part of it, not apart from it") Engage the residents (they pay the bills) Initial contact: making the first impression count The rental pitch: closing the deal The move-in: securing the future renewal Continuing the customer contact Resolving resident conflicts Expand your team in stages Develop corporate communication strategies Picking key office personnel Communication tools The Internet, intranet, and cell phone Communication philosophy Network in the industry Brand your company "It's the People" Appendix A: NAA Lease Contract Appendix B: Did You Know That Appendix C: Glossary About the Author Index"