Working with Difficult People
Relationships, Listening, Understanding, Negotiating, Communicating
(Sprache: Englisch)
Handy management tips in a pocket-sized format. These guides can be read cover-to-cover or dipped into for quick reference.
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Handy management tips in a pocket-sized format. These guides can be read cover-to-cover or dipped into for quick reference.
Klappentext zu „Working with Difficult People “
A practical, pocket-sized guide to working with difficult people which will give you the information and skills to succeedFind out how to work with difficult people. You'll learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict.
Tables, illustrations and 'In Focus' features on what to do in a particular situation, plus real-life case studies demonstrate how to deal with all kinds of problems and find effective solutions. Read it cover-to-cover, or dip in and out of topics for quick reference.
Bibliographische Angaben
- Autor: Raphael Lapin
- 2009, 72 Seiten, Maße: 12,9 x 0,7 cm, Kartoniert (TB), Englisch
- Verlag: Penguin Books UK
- ISBN-10: 1405336862
- ISBN-13: 9781405336864
Sprache:
Englisch
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