Service Quality in Indian Hospitals / Advances in Theory and Practice of Emerging Markets (PDF)

mainly in the areas of supply chain network design and optimization for 2 years. Later he joined as Senior Consultant in Global Business Services-Global Delivery of IBM India Private Limited, Mumbai, India and worked in Supply Chain Transformation projects for various industries for the span of 2 years. He worked as visiting professor for DJ Academy for Managerial Excellence, Coimbatore, India (1st Jan 2006 to 30th July 2007), Sree Saraswathi Thyagaraja College, Pollachi, Coimbatore, India (1st July 2006 to 30th December 2006), Sardar Vallabhai Patel Institute of Textile Management, Coimbatore, India (2nd Jan 2007 to 30th June 2007), Amrita Deemed University, Coimbatore - India (Adjunct Faculty of Research from 2006) and Swayam Siddhi College of Management and Research, Mumbai - India (12th July 2008 to Till Date). He is having 6 years consulting experience in top consulting companies and cumulative of 14 years of research, teaching and consulting experience in the supply chain domain for manufacturing, process and chemical industry. He has published 66 papers in leading international research journals such as the European Journal of Operational Research and Expert Systems with Applications and 4 papers in leading national journals. He has presented and published 51 papers in the reputed international conferences and 8 research articles in the national conferences. He has written a chapter for six books. He is Editor-in-Chief for 3 international journals (IJLSCM, IJDMSCL, IJOSHRM and AJMS), Editor for IJENM and associate editor for IJLEG, AJCST and IJISSCM. He is in the editorial board for various international journals. He is referee for 12 reputed international journals. He has been honored with 3 awards for his bachelor degree and one award for his master's degree for academic excellence. He has obtained 4 awards from Tata Consultancy Services Limited and received 5 appreciation awards from IBM India PrivateLimited. Dr. K. Ganesh is expertise in areas such as Supply Chain (SC) Transformation, Strategic SC Network Design and Optimization, Production Planning Optimization, Inventory optimization, Demand Planning and Forecasting, Product Flow Optimization, Production Scheduling and Transportation Optimization. Among his other interests are music, counseling, website designing, interior decoration and photography. He is himself a lyricist and has written several poems in both English and Tamil.
M. Punniyamoorthy completed his M. Tech (IIT, Kharagpur) in Industrial Engineering and Operations Research, and joined DOMS, NIT Tiruchirappalli (then REC), in 1987 as a Research Associate. He is currently a Professor, DOMS-NITT. He completed his Ph.D. in Management from the Bharathidasan University, Tiruchirappalli. His academic and professional pursuits cut across several disciplines. His specific areas of interest in teaching include operations management, project management and costing, applied statistics & data analysis, logistics and supply chain management, operations research & decision sciences and materials management. His research interests include Supply Chain performance, Supplier Selection, Technology Selection, Data Analysis, Performance Measurement and Balanced Scorecard. I teach Data Analytics, Supply Chain Management, Logistics, Production and Operation Management, Project Management among others. He has taught Strategic Costing, Cost and Managerial Techniques, and Quantitative Techniques in the past. He has taught courses in these areas as visiting professor to several leading management institutes in India including the DOMS IIT-M. He has also conducted executive training programmes. He has authored over 60 papers/articles that have been published / presented at national and international journals and conferences. He has authored a book on production management for Anna University Distance Learning programme and his second book on Data Analytics is getting ready for publication. He has also been on the editorial board of several journals and has been a reviewer for many others. 
Rani Susmitha is affiliated with NIT Tiruchirappalli.  Her research interests include clinical psychology, health psychology, conflict processes, statistical software, strategic management, sports science and project management.