Balanced Scorecard Strategy For Dummies (PDF)

Introduction. Part I: The ABC's of Balanced Scorecard. Chapter 1: Goals, Scores, and the Balanced Scorecard. Chapter 2: Building and Balancing Scorecard Strategies. Chapter 3: Planning For the Balanced Scorecard. Chapter 4: Putting Your Balanced Scorecard into Action. Part II: The Customer -- The Critical Leg. Chapter 5: Understanding Your Role with Customers. Chapter 6: Creating a Customer Scorecard. Chapter 7: Building the Customer Leg Dashboard. Part III: Financial Measurement -- The Foundation Leg. Chapter 8: Understanding Your Role in Financial Measurement. Chapter 9: Building the Financial Leg Scorecard. Chapter 10: Building the Financial Leg Dashboard. Part IV: Internal Business Processes -- The Value-Creation Leg. Chapter 11: Understanding Your Role in Internal Business Processes. Chapter 12: Building the Internal Business Process Scorecard. Chapter 13: Building Dashboards for Internal Business Processes. Part V: Knowledge, Education, and Growth -- The Learning Leg. Chapter 14: Understanding Your Role in Learning and Growth. Chapter 15: Creating the Knowledge, Education, and Growth Scorecard. Chapter 16: Creating The Knowledge, Education, and Growth Dashboard. Part VI: The Part of Tens. Chapter 17: Ten Tips for Balanced Scorecard Success. Chapter 18: Ten Biggest Scorecard Mistakes to Avoid. Chapter 19: Ten Tips for Overcoming Barriers. Index.

Chuck Hannabarger: Chuck (Tyler, Texas) is founder and
president of PSI Associates, a business consulting and training
firm founded in 1992 with headquarters in Tyler, Texas. As a
business consultant, Chuck has consulted with many of the Fortune
100 companies and is recognized throughout the world for his work
in the areas of Balanced Scorecards, Six Sigma, Lean Manufacturing,
Business Process Reengineering and Project Management.
Chuck's course on Project Management has been offered at UC
Berkeley, Pepperdine University, San Diego State University, and
Michigan State University, to name a few. He received his BSBA and
his MBA in technology management from the University of Phoenix.

Rick Buchman: Rick, who lives in Woodland Hills, CA, has
worked with many of the Fortune 100 companies for over 20 years, as
both an organizational member of executive management, and as an
external consultant, in designing, developing, and implementing
operational excellence and continuous improvement programs
worldwide. He received his bachelor's degree in mathematics
from Western Illinois University, his MBA in business from
California Coast University in Santa Ana, CA, and has completed all
but the dissertation for his PhD in management as well. Currently,
Rick is working as a consultant with several major global clients
toward designing and implementing their continuous improvement
programs, focusing on lean leadership and improving the flow of
value to deliver products and services to their customers
worldwide.

Peter Economy: Peter is Associate Editor for the
award-winning magazine Leader to Leader, Senior Consultant for The
Jana Matthews Group, a member of the National Advisory Council of
the Creativity Connection of the Arts and Business Council of
Americans for the Arts, and bestselling coauthor of The SAIC
Solution: How We Built an $8 Billion Employee-Owned Technology
Company, as well as Managing For Dummies, The Management
Bible,

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