Complex Service Delivery Processes (ePub)
Strategy to Operations
(Sprache: Englisch)
Different types of organizations provide services that require multiple, complex services to produce results. Oftentimes, those complex services morph into a maze of system processes that crisscross, impeding the smooth operation of processes and value...
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Produktinformationen zu „Complex Service Delivery Processes (ePub)“
Different types of organizations provide services that require multiple, complex services to produce results. Oftentimes, those complex services morph into a maze of system processes that crisscross, impeding the smooth operation of processes and value creation. So how can you manage multiple services efficiently and effectively? This book outlines the strategy and execution needed to meet your goals. Numerous examples, exercises, and tools are included to help explain and clarify. The revised fourth edition includes a new focus on the impact of artificial intelligence in complex services, as well as links to video clips and podcasts. Professionals, semi-professionals, and technical workers in all areas, from law to medicine, accounting to engineering, social work to architecture, will find this book an invaluable tool in achieving success.
Autoren-Porträt von Jean Harvey
Jean Harvey, PhD is a professor of operations management at the University of Quebec in Montreal (ESG-UQAM). He has won numerous international awards for his publications and innovative approaches to executive training, including the Shanghai Magnolia quality award. He is a lifetime member of the Production and Operations Management Society and Co-chairperson of the RBC Chair in financial services management.
Bibliographische Angaben
- Autor: Jean Harvey
- 2021, 4. Auflage, 480 Seiten, Englisch
- Verlag: ASQ Quality Press
- ISBN-10: 1636940064
- ISBN-13: 9781636940069
- Erscheinungsdatum: 01.10.2021
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
eBook Informationen
- Dateiformat: ePub
- Größe: 73 MB
- Mit Kopierschutz
Sprache:
Englisch
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