Difficult Conversations / Penguin Books (ePub)
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a...
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We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
Stone and Heen are the authors of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood) (Viking/Penguin, 2014)
Roger Fisher is the Samuel Williston Professor of Law Emeritus, Director of the Harvard Negotiation Project, and the founder of two consulting organizations devoted to strategic advice and negotiation training.
- Autoren: Douglas Stone , Bruce Patton , Sheila Heen
- 2010, 352 Seiten, Englisch
- Verlag: Penguin Publishing Group
- ISBN-10: 1101496762
- ISBN-13: 9781101496763
- Erscheinungsdatum: 02.11.2010
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
- Dateiformat: ePub
- Größe: 0.81 MB
- Mit Kopierschutz
- Vorlesefunktion
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