Engaged (PDF)

Foreword vii Introduction 1 1 What is engagement - and why does it matter?5 2 Why is engagement so elusive? 27 3 What drives engagement? 55 4 Do you know how engaged your people are right now? 87 5 So what are your employees telling you? 115 6 Getting beyond analysis and into action 133 7 Roadblocks to creating an engaged workforce 155 8 Building a culture of engagement 177 9 Engaging managers 205 10 Engagement in tough times 231 11 Finding meaning, growth and engagement 265 Annex 1: Comparison of the employee engagement model and other views of engagement drivers 303 Annex 2: Engagement model and action areas 307 Bibliography 309 Index 321

Linda Holbeche PhD is a leading teacher and writer on HRtopics. She was ranked number three in Human Resourcesmagazine's most influential 2009 roll call of top industrythinkers. Until recently, she was the Director of Research andPolicy at the Chartered Institute of Personnel and Development(CIPD).

She is also a Visiting Professor of Leadership Innovation at theUniversity of Bedfordshire, a Visiting Professor in HRM andOrganisation Development at Cass Business School (London), anAdjunct Professor (Executive Education) at Imperial College, Londonand a Visiting Fellow of the UK Commission for Employment andSkills. In addition to this she is an Associate of Erasmus BusinessSchool (Rotterdam), Edinburgh Napier University and AshridgeManagement College. Linda is a Chartered Fellow of CIPD and aFellow of both the RSA and the Institute of Leadership andManagement (ILM).

Geoffrey Matthews is an experienced HR executive with anextensive background in employee engagement, organizationaldevelopment, rewards, and international HR. He is currently VicePresident HR Strategy for Merck KGaA, a leading DAX 30 Europeanchemical and pharmaceutical company. Prior to this, Geoff heldsenior HR positions in a number of major companies including Rocheand Hewlett-Packard. He is a Fellow of the UK Chartered ManagementInstitute as well as being a member of the CIPD, SHRM and World atWork.

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