High Performance Through Business Process Management (PDF)

This management book presents value-driven business process management as a successful discipline to turn strategy into people- and technology-based execution, quickly and at minimal risk. It shows how to achieve high performance successfully in a digital business environment.

Kirchmer's book outlines how business process management delivers real value to an organization. It shows how companies can achieve competitive advantage by moving more effectively from business strategy to people and IT based execution. The book is an important contribution to establishing business process management as a high impact management discipline.
Sander van't Noordende, Group Chief Executive Officer, Accenture, New York, USA

The book introduces a pragmatic outcome-focused approach to business process management. While major, forward-looking businesses will find much of value in Kirchmer's thinking, management discipline is both applicable and powerful for smaller enterprises and non-profit organizations as well. I highly recommended this book as a guide for all organizational leaders.
Dr. James C. Romine, President, Research Institute for Fragrance Materials, Woodcliff Lake, USA

Today, organizations that treat their processes as organizational assets can gain competitive advantages. Processes become an integral part of the management of the organization. Dr. Kirchmer's book clearly explains and describes how you can adopt such a BPM Discipline and apply it to improve the overall management of your organization.
Ronan Loaëc, CIO North America, Groupe Savencia, New Holland, PA, USA

Kirchmer clearly outlines the building blocks necessary to create a disciplined, yet agile, BPM program leveraging the opportunities of a digital world. The case-study demonstrates how the components of BPM fit together and create value for the business. This is a must read for individuals just starting or wanting to mature their existing BPM program.
Deb Boykin, Director Business Process Management, Pfizer, Collegeville, PA, USA

Kirchmer's book presents a thorough framework that helps organizations understand how the BPM-Discipline unleashes the power of the digital world. In short: Value-driven BPM creates competitiveness. This is explained using interesting personal insights. The book is a must read for every executive and BPM practitioner. Your company's future depends on it.
Pat Paladino, Senior Strategy Manager, MBB, CQE, CMQ/OE, BPM Expert, TELUS Communications Company, Toronto, Canada