I Love Gray (ePub)
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This book is an excellent how-to book for managers hired to implement change in their organization. It provides numerous examples that demonstrate that you dont need to be a CEO to implement change, yet provides steps, which if adhered to, can lead to becoming one. What differentiates this book from others on Change Management is that it is not just theory; the concepts have been tried and proven in practice. Analogies have been made to help clarify points made, and examples of other managers who have benefited from being tutored on these concepts are provided. It is a people oriented book because people make the difference. If things are changing and you are not, you are doing something wrong.
I Love Gray is intended to help a manager feel comfortable when working with uncertainty. The balanced approach toward customer satisfaction, profit growth, people development and process improvement allows you to establish basic elements that enhance the probability of success in any business where customer contact is vital. This book contains valuable ideas for improvement regardless what level you are within your organization. This is definitely a must read for any manager!
Richard Jozwiakowski is a change agent. He has managed at multiple levels and developed a reputation as a turn-around specialist. He has been brought into troubled organization to correct their direction. Richard has managed organizations from as small as 3 people to over 1200. As a Vice-President at Pitney Bowes, he took a service organization that had a bad reputation with its customer base and was losing money to being an industry leader. Under his leadership, the service organization tripled revenue (from $34M to $100M). Improved profitability (from 0 to $27M), and increased customer satisfaction (from 26% totally satisfied to 70% totally satisfied and 94% satisfied). He was asked to take over a troubled acquisition, and within the first full quarter of managing that, the organization reported its best revenue in 12 years and most profitable quarter. Prior to joining Pitney Bowes, Richard turned around two other organizations by balancing customer satisfaction, people development and profitability. As a Marketing Manager for Picker International’s service division, he developed programs which resulted in growing the revenue from $32M to $150M and the profit from $2M to $32M in less than 4 years. Richard has over 20 years Marketing Management experience.
Richard obtained a BS degree in Mathematics from Marquette University.
After achieving the rank of Captain in the Marine Corps, he returned to college to complete his MBA at the University of Wisconsin-Milwaukee.
- Autor: Richard Jozwiakowski
- 2006, 68 Seiten, Englisch
- Verlag: AUTHORHOUSE
- ISBN-10: 1425950272
- ISBN-13: 9781425950279
- Erscheinungsdatum: 27.07.2006
Abhängig von Bildschirmgröße und eingestellter Schriftgröße kann die Seitenzahl auf Ihrem Lesegerät variieren.
- Dateiformat: ePub
- Größe: 0.07 MB
- Mit Kopierschutz
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