Information Development (PDF)

A revolutionary new resource that brings documentation productmanagement ideas up to date
The 1994 bestselling classic Managing Your DocumentationProjects set the industry standard for technical documentation.However, since then, much has changed in the world of informationdevelopment. With this new title, JoAnn Hackos looks beyond thestructured project of the 1980s and 1990s. Instead, she focuses onthe rapidly changing projects of the 21st century and addresses howto introduce agile information development without neglecting thecentral focus of planning information design and development aroundthe needs of information users.
As an information-development manager, you are expected toreduce costs and project time, do more work with fewer resourcesand less money, and increase the value of the information youdeliver. Recognizing this, Hackos has carefully designed this bookto help you do precisely that. She helps you make strategicdecisions about information development and directs the discussionof project management toward smarter decision-making.
An update of the original 1994 Information Process MaturityModel (IPMM) presents you with a method by which you can comparethe state of your organization to others, evaluate your currentstatus, and then consider what is necessary in order to move to thenext level.
Information Development offers a completely new look atbest practices for all phases of the document developmentlifecycle, including:

* Managing a corporate information portfolio
* Evaluating process maturity
* Partnering with customers and developing user scenarios
* Developing team effectiveness and collaboration
* Planning and monitoring information projects
* Managing translation and production
* Evaluating project performance
* Managing for quality, efficiency, and cost-effectiveness
The companion Web site includes electronic versions of thetemplates and checklists featured in the book.
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