Sharing Hidden Know-How / J-B US non-Franchise Leadership (ePub)

Foreword by Nancy M. Dixon. Introduction. Chapter 1: Knowledge Jam Rationale: Solving Thorny Problems. What's Not Working? Blind Spots. Mismatches. Knowledge Jails. Sidebar: Contrasting the Effects of Non-Participative Versus Collective Capture. Chapter 2: Knowledge Jam Basics. Step 1: Select. Step 2: Plan. Step 3: Discover/Capture. Step 4: Broker. Step 5: Reuse. Chapter 3: Discipline 1: Facilitation. The Facilitator's Mandate. 1. Facilitating the Select Step. 2. Facilitating the Plan Step. 3. Facilitating the Discover/Capture Step. 4. Facilitating the Broker Step. 5. Facilitating the Reuse Step. Chapter 4: Discipline 2: Conversation. Posture of Openness. Pursuit of Diversity. Practices of Dialogue. Chapter 5: Discipline 3: Translation. Brokers' Motivators. Brokering Basics. Chapter 6: Bespeckled, Married, and Emancipated. Boundary-Spanning. Surfacing Usable Insight. Putting Knowledge to Work. Chapter 7: Knowledge Jam Heritage: Prequel to the Three Disciplines. Intelligence Acquisition. Organizational Learning. Sidebar: Structural Dynamics: Strategically Simulating Diversity. Collaboration Technology. Chapter 8: Comparing Knowledge Jam to Other Knowledge-Capture Methods. A Facilitation-Conversation-Translation Scale. Chapter 9: Building a Knowledge Jam Practice. Building a Business Case and Selling Knowledge Jam. Sidebar: The Price Is Right! Cultivating Knowledge Jam Facilitators. Measuring and Promoting Success. Chapter 10: Knowledge Jam for Leading Change and Leveraging Social Media. Using Knowledge Jam for Leading Change. Sidebar: Jamming in the Boardroom--Shared Insight in Action. Knowledge Jam for Business Transformation and Social Media. Chapter 11: An Invitation. Why Knowledge Jam (and other forms of Knowledge Elicitation) will take off. You Have Your Toolkit. More Than a Business Tool. Appendices. A: Knowledge Types. B: Knowledge Jam Templates. C: Glossary of Terms. D: Case Studies. Institute for Healthcare Improvement (Healthcare Quality Improvement

Katrina Pugh is president of AlignConsulting, specializing in business planning and knowledge-based transformation. Kate held leadership positions with PwC Consulting/IBM, JPMorgan, Intel Corporation, and Fidelity Investments.

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