The Ethical Challenge (PDF)

A Special Thanks x Introduction: Teaching Your Values and Ethics Will Plant Them Across Your Organization 1 Noel M. Tichy, Andrew R. McGill PART 1 The Abuse 21 1 Business Ethics Reality Stunned Americans as Enron, Others Misled Investors and Employees 23 Andrew R. McGill 2 Ethics and Culture of ServiceMaster Sustain Important Values Over Time 53 C. William Pollard 3 Sustaining Business Ethics Requires Teachable Point of View 57 Jonathan Ward 4 Business Ethics in Skeptical Times 61 James A. Baker III 5 Peripheral Issues Can Evolve; "Core Ethics" Must Be Stable 77 C. K. Prahalad 6 We Need Great Leader-Teachers with Great Skills and High Ethics 87 Robert E. Knowling Jr. 7 Ethics "Honor One's Self" In Your Business Behavior 101 Robert Dolan PART 2 The Aftermath 105 8 Values: The Best Tools to Lead a Large Global Organization 107 Jeffrey Immelt 9 Competence Without Credibility Won't Win in the Long Run 125 Anjan Thakor 10 Leadership Dilemmas: Ethical Challenges Can Make or Break a CEO 135 James Hackett 11 Ethics and Fundamental Decisions: The Internally Directed and Other-Focused Mindset 159 Robert Quinn 12 Superstar Entrepreneur Meets Today's High-Bar Ethics: How Trilogy Is a Very Different Software Company 171 Joe Liemandt 13 Ethics, Virtuousness, and Constant Change 185 Kim Cameron 14 The Best Ethical Choices Come When Long-Term Impact Rules 195 Tim Fort PART 3 The Ethical Future 209 15 Students Meet Ethical Dilemmas in Their Workplace Challenges 211 Noel M. Tichy and Six MBA Students 16 Ethical Markets Are Essential for Trust, Global Development 231 E. LaBrent Chrite 17 Living Beautiful Values Every Day Makes Focus: HOPE Special 237 Eleanor Josaitis 18 Corporate Global Citizenship: The Ethical Path for Business 247 Noel M. Tichy, Andrew R. McGill Acknowledgments 272 The Authors 274 Index 281

Noel M. Tichy-- author of the best-selling TheLeadership Engine and the Cycle of Leadership-- isa professor of organizational behavior and human resourcemanagement at the University of Michigan Business School, where heis director of the Global Leadership Program and the GlobalBusiness Partnership. His consulting clients have includedCitibank, Exxon, General Motors, Hitachi, IBM, Pepsico, Royal DutchShell, and other international corporations.

Andrew R. McGill is director of the Global BusinessPartnership at the University of Michigan Business School, where heis also adjunct associate professor of organizational behavior andhuman resource management. His research focuses on organizationschanging to better serve their customers and he consults widely onthe topic in the health care, financial services, technology, andautomotive industries.

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