The Putting Patients First Field Guide / Jossey-Bass Public Health/Health Services Text (ePub)

"This book answers 'why not' and 'how to' for health care
accreditation bodies, quality experts, and frontline professionals,
moving the reader from timely information, to inspiration, and
through patient-centered action with practical tools and potent
case studies."

--Paul vanOstenberg, DDS, MS, vice president, Accreditation
and Standards, Joint Commission International

"This superb guide from Planetree illustrates that providing
high-quality, high-value, patient-centered health care is not a
theoretical ideal. The case studies make clear that these goals are
attainable; they are being achieved by leading health care
organizations worldwide, and there is a clear road map for getting
there--right here in this book."

--Susan Dentzer, senior policy adviser to the Robert Wood
Johnson Foundation

"At IHI, we follow the principle, 'all teach, all
learn'--the idea that everyone, everywhere has something to
teach, and something to learn. This remarkable and indispensable
guide is as pure an example of this principle as I've come
across."

--Maureen Bisognano, president and chief executive officer,
Institute for Healthcare Improvement

"The International Society for Quality in Health Care's mission
is to inspire, promote, and support continuous improvement in the
quality and safety of health care worldwide. It is in this spirit
that we welcome this new book on patient-centered care. As in their
previous work, the authors demonstrate just how critical it is to
develop an organizational culture that puts patients first."

--Peter Carter, chief executive officer, International
Society for Quality in Health Care