Balanced Scorecard Step-by-Step for Government and Not-for-Profit Agencies

From the contents:
Preface.
Acknowledgments.
PART ONE: INTRODUCTION TO PERFORMANCE MEASUREMENT AND THE BALANCED SCORECARD.
Chapter 1: Introduction to the Balanced Scorecard.
Chapter 2: Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors.
PART TWO: POURING THE FOUNDATION FOR BALANCED SCORECARD SUCCESS.
Chapter 3: Before You Begin.
Chapter 4: Training and Communication Planning for Balanced Scorecard Success.
Chapter 5: Mission, Values, and Vision.
Chapter 6: Strategy: The Core of Every Balanced Scorecard.
Chapter 7: A Balanced Scorecard within Your Performance Management Framework.
PART THREE: DEVELOPING YOUR BALANCED SCORECARD.
Chapter 8: Developing Performance Objectives on a Strategy Map.
Chapter 9: Performance Measures, Targets, and Initiatives.
PART FOUR: MAXIMIZING THE EFFECTIVENESS OF THE BALANCED SCORECARD.
Chapter 10: Creating Alignment by Cascading the Balanced Scorecard.
Chapter 11: Linking Resource Allocation to the Balanced Scorecard.
Chapter 12: Reporting Results.
Chapter 13: The City of Charlotte: A Balanced Scorecard Success Story.
Chapter 14: Sustaining Balanced Scorecard Success.
Glossary of Key Balanced Scorecard and Performance Management Terms.
Index.

PAUL R. NIVEN is the President of Primerus Consulting. The author of Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results (Wiley), Niven is a former consultant with both KPMG and Computer Sciences Corporation (CSC). His work on performance management has been published in many professional publications, and he is a frequent and popular speaker on the Balanced Scorecard methodology and implementation at seminars around the world. Steven V. Mann, PhD, is Professor of Finance at the Moore School of Business, University of South Carolina. He has coauthored three previous books and numerous articles in the area of investments, primarily fixed-income securities and derivatives. Professor Mann is an accomplished teacher, winning twenty awards for excellence in teaching. He also works as a consultant to investment/commercial banks and has conducted training programs for financial institutions throughout the United States.