Black Box of 3 C's (Customer, Company & Competitor) In Modern World
(Sprache: Englisch)
Today, organizational success and performance depends on identifying, attracting, acquiring and maintaining customers in the highly intensive competition environment. The current research examine the problem of enhancing the organizational performance...
Leider schon ausverkauft
versandkostenfrei
Buch
54.90 €
Produktdetails
Produktinformationen zu „Black Box of 3 C's (Customer, Company & Competitor) In Modern World “
Klappentext zu „Black Box of 3 C's (Customer, Company & Competitor) In Modern World “
Today, organizational success and performance depends on identifying, attracting, acquiring and maintaining customers in the highly intensive competition environment. The current research examine the problem of enhancing the organizational performance through customer relationship management capabilities (Customer interaction management Capability and Customer relationship upgrading Capability) in the presence of competition. Population of this research is mobile telecom sector in Pakistan. The random sampling design, sample size is 300 employees from different telecom organizations. They were administered the adopted questionnaire including, Customer relationship management capability (Customer Interaction management capability and customer relationship upgrading capability), organizational performance and competition intensity. Pearson Correlation, Regression, Moderated regression analyses tests were used for further analyses. The current study will enable companies to make a long term and strong relationship with their customers. This research would enable organizations to understand and use their capabilities better than was possible ever before.
Bibliographische Angaben
- Autoren: Nouman Shafique , Razzaq Athar , Tahir Saeed
- 2014, 116 Seiten, Maße: 22 cm, Kartoniert (TB), Englisch
- Verlag: LAP Lambert Academic Publishing
- ISBN-10: 3659649759
- ISBN-13: 9783659649752
Sprache:
Englisch
Kommentar zu "Black Box of 3 C's (Customer, Company & Competitor) In Modern World"
0 Gebrauchte Artikel zu „Black Box of 3 C's (Customer, Company & Competitor) In Modern World“
Zustand | Preis | Porto | Zahlung | Verkäufer | Rating |
---|
Schreiben Sie einen Kommentar zu "Black Box of 3 C's (Customer, Company & Competitor) In Modern World".
Kommentar verfassen