Building the Knowledge Management Network
(Sprache: Englisch)
A complete set of best practices, tools, and techniques for turning conversations into a rich source of business informationMany organizations are now recognizing thatthe untapped knowledge of their members can be used to benefit every aspect of their...
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Klappentext zu „Building the Knowledge Management Network “
A complete set of best practices, tools, and techniques for turning conversations into a rich source of business informationMany organizations are now recognizing thatthe untapped knowledge of their members can be used to benefit every aspect of their business, from making smarter and faster decisions to improving products and efficiency. This book offers a clear-cut road map for building a successful knowledge management system to capture and fully exploit the knowledge exchanged in conversations.Written by two of the foremost experts in online communities, this book covers a set of best practices, tools, and techniques for using conversation and online interaction to provide affordable and effective knowledge-based benefits and solutions. With a unique and invaluable perspective, the authors offer guidance for collecting, capturing, and cataloging knowledge so that it can be used to improve efficiency and reduce costs in areas ranging from internal procedures through customer relations and product development.This book provides step-by-step solutions for developing an effective knowledge network, including how to: Formulate strategies and create action plans Select the right tools for peer-to-peer networks, interactive communities, and events Work with legacy systems Train staff and stimulate participation Improve productivity and measurement criteriaThe companion Web site contains templates, checklists, a discussion board, and links to software.
Inhaltsverzeichnis zu „Building the Knowledge Management Network “
Acknowledgments.Introduction.
PART ONE: CAVE WALLS TO CRTS: THE LANDSCAPE OF KNOWLEDGE NETWORKING.
Chapter 1. Knowledge, History, and the Industrial Organization.
Chapter 2. Using the Net to Share What People Know.
Chapter 3. Strategy and Planning for the Knowledge Network.
PART TWO: MATCHING CULTURE WITH TECHNOLOGY.
Chapter 4. The Role of IT in the Effective Knowledge Network.
Chapter 5. Fostering a Knowledge-Sharing Culture.
Chapter 6. Taking Culture Online.
Chapter 7. Choosing and Using Technology.
PART THREE: PRACTICAL APPLICATIONS OF KNOWLEDGE NETWORKING.
Chapter 8. Initiating and Supporting Internal Conversation.
Chapter 9. Conversing with External Stakeholders.
Chapter 10. The Path Ahead.
Appendix A: Resources.
Notes.
Index.
Autoren-Porträt von Cliff Figallo, Nancy Rhine
CLIFF FIGALLO is a prominent leader in online community networking with more than fifteen years of experience. As a consultant, he's worked with clients such as AOL, Genentech, and Cisco. He previously served as director of WELL and is the author of Hosting Web Communities (Wiley).NANCY RHINE is cofounder of Women.com, the first women-focused online enterprise. She has also served as manager of customer experience at WELL, director of women's programming at AOL, director of business development for AOL' s Digital City, and vice president for community at PlanetRX.
Bibliographische Angaben
- Autoren: Cliff Figallo , Nancy Rhine
- 2002, XX, 348 Seiten, mit Schwarz-Weiß-Abbildungen, mit Abbildungen, Maße: 23,5 cm, Kartoniert (TB), Englisch
- Verlag: Wiley & Sons
- ISBN-10: 047121549X
- ISBN-13: 9780471215493
Sprache:
Englisch
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