Business Process Management and the Balanced Scorecard
Using Processes as Strategic Drivers
(Sprache: Englisch)
This book provides a "how to" approach with multiple real-world examples on how to select the proper processes and measures for a strategy map and Balanced Scorecard. It shows readers how to find the processes that are the true "weakest links" in an...
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This book provides a "how to" approach with multiple real-world examples on how to select the proper processes and measures for a strategy map and Balanced Scorecard. It shows readers how to find the processes that are the true "weakest links" in an organization and also how to identify the critical few processes for which performance is so good that it needs to be leveraged.
Klappentext zu „Business Process Management and the Balanced Scorecard “
Praise for Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers"I have seen Ralph implement the strategies discussed in this book first hand with tremendous results. We turned our business around with a ROA improvement of -60% to +40% within 18 months."
--Bernard Winters, Vice President, Sales and MarketingMeadWestvaco Packaging Systems
"The link between process and strategy is critical in today's business world. The methods described in this book provide a roadmap for organizations to identify strategically significant processes and leverage their performance."
--J. Walker Rainey, Managing Director, Max Europe Holdings Limited
"Ralph's process and strategy work have been invaluable to our organization over the years. He's an ongoing part of our management training and development program, and the techniques described in this book have worked wonders for us."
--Linda Aldred, Vice President, Human Resources and Organizational Development, Texas Children's Hospital
"So many books present theory that sounds great but is difficult to put into practice. It's nice to finally have a text that so clearly illustrates the 'how to' of strategic process implementation. I would categorize this book as a fundamental tool for business leaders."
--Sean P. Shea, President, Vista Engineering Group, LLC
"Ralph has developed simple and powerful methods for translating strategic plans into actionable results."
--Clive Tobin, Chief Executive of a global insurance corporation
"If you are serious about executing strategy, then Ralph Smith's approach is for you. Business Process Management and the Balanced Scorecard offers proven 'how-to' methods that are sure to bring successful results."
--Kathe Rushford Carter, Managing Partner, CR-LLC
Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers is essential reading for creating a strategically aligned organization. Author Ralph Smith
... mehr
shows managers how to channel the specific knowledge, talents, and skills of the workforce throughout their organization toward achieving long-term strategic goals.
... weniger
Praise for Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers
"I have seen Ralph implement the strategies discussed in this book first hand with tremendous results. We turned our business around with a ROA improvement of -60% to +40% within 18 months."
--Bernard Winters, Vice President, Sales and MarketingMeadWestvaco Packaging Systems
"The link between process and strategy is critical in today's business world. The methods described in this book provide a roadmap for organizations to identify strategically significant processes and leverage their performance."
--J. Walker Rainey, Managing Director, Max Europe Holdings Limited
"Ralph's process and strategy work have been invaluable to our organization over the years. He's an ongoing part of our management training and development program, and the techniques described in this book have worked wonders for us."
--Linda Aldred, Vice President, Human Resources and Organizational Development, Texas Children's Hospital
"So many books present theory that sounds great but is difficult to put into practice. It's nice to finally have a text that so clearly illustrates the 'how to' of strategic process implementation. I would categorize this book as a fundamental tool for business leaders."
--Sean P. Shea, President, Vista Engineering Group, LLC
"Ralph has developed simple and powerful methods for translating strategic plans into actionable results."
--Clive Tobin, Chief Executive of a global insurance corporation
"If you are serious about executing strategy, then Ralph Smith's approach is for you. Business Process Management and the Balanced Scorecard offers proven 'how-to' methods that are sure to bring successful results."
--Kathe Rushford Carter, Managing Partner, CR-LLC
Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers is essential reading for creating a strategically aligned organization. Author Ralph Smith shows managers how to channel the specific knowledge, talents, and skills of the workforce throughout their organization toward achieving long-term strategic goals.
"I have seen Ralph implement the strategies discussed in this book first hand with tremendous results. We turned our business around with a ROA improvement of -60% to +40% within 18 months."
--Bernard Winters, Vice President, Sales and MarketingMeadWestvaco Packaging Systems
"The link between process and strategy is critical in today's business world. The methods described in this book provide a roadmap for organizations to identify strategically significant processes and leverage their performance."
--J. Walker Rainey, Managing Director, Max Europe Holdings Limited
"Ralph's process and strategy work have been invaluable to our organization over the years. He's an ongoing part of our management training and development program, and the techniques described in this book have worked wonders for us."
--Linda Aldred, Vice President, Human Resources and Organizational Development, Texas Children's Hospital
"So many books present theory that sounds great but is difficult to put into practice. It's nice to finally have a text that so clearly illustrates the 'how to' of strategic process implementation. I would categorize this book as a fundamental tool for business leaders."
--Sean P. Shea, President, Vista Engineering Group, LLC
"Ralph has developed simple and powerful methods for translating strategic plans into actionable results."
--Clive Tobin, Chief Executive of a global insurance corporation
"If you are serious about executing strategy, then Ralph Smith's approach is for you. Business Process Management and the Balanced Scorecard offers proven 'how-to' methods that are sure to bring successful results."
--Kathe Rushford Carter, Managing Partner, CR-LLC
Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers is essential reading for creating a strategically aligned organization. Author Ralph Smith shows managers how to channel the specific knowledge, talents, and skills of the workforce throughout their organization toward achieving long-term strategic goals.
Inhaltsverzeichnis zu „Business Process Management and the Balanced Scorecard “
Preface.Chapter 1. A World of Change.Chapter 2. How Process Can Drive Strategy.Chapter 3. The Strategic Process.Chapter 4. Strategy Maps.Chapter 5. Balanced Scorecard and Strategic Initiatives.Chapter 6. Conclusions.Index.
Autoren-Porträt von Ralph F. Smith
RALPH SMITH is the Executive Vice President of Strategic Services for the Orion Development Group (ODG), a strategic process management training and consulting firm. In this capacity, he is responsible for facilitating the implementation of strategic plans and strategic measurement for ODG customers. He has supervised improvement efforts in hundreds of organizations worldwide. Mr. Smith has served as a featured speaker for a number of universities throughout the United States, including Colorado State University, Michigan State University, Pepperdine University, University of Florida, University of Texas, San Diego State University, Drexel University, George Mason University, and University of Virginia.
Bibliographische Angaben
- Autor: Ralph F. Smith
- 2007, 1. Auflage., 240 Seiten, Maße: 16,3 x 22,9 cm, Gebunden, Englisch
- Verlag: Wiley & Sons
- ISBN-10: 0470047461
- ISBN-13: 9780470047460
Sprache:
Englisch
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