Business Process Management
Practical Guidelines to Successful Implementations. Forew. by Tom Davenport
(Sprache: Englisch)
Business Process Management: Practical Guidelines to Successful Implementation provides organizational leadership with an understanding of Business Process Management and its importance to an organization.
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Business Process Management: Practical Guidelines to Successful Implementation provides organizational leadership with an understanding of Business Process Management and its importance to an organization.
Inhaltsverzeichnis zu „Business Process Management “
Introduction; Frequently asked questions; How to demystify BPM;What is Business Process Management(BPM)?; Why is it important to improve business processes before automating them?; When should you do BPM?; What are the main drivers and triggers?; Who should be involved in BPM?; Why are organizational strategy and process architecture important in a BPM implementation?; How do you sell BPM technology to the organization?; What are the critical success factors in a BPM project?; What are the critical implementation aspects of a BPM solution?; Why do you need a structured approach to implementing BPM?; The Framework; Framework overview; Guidelines of how to use the Framework; Organization Strategy phase; Process Architecture phase; Launch Pad phase; Understand phase; Innovate phase; People phase; Develop phase; Implement phase; Realize Value phase; Sustainable Performance phase; Essentials Introduction; Project Management; People Change Management; Leadership; BPM and the organization; BPM Maturity; Embedding BPM within the organization.
Autoren-Porträt von John Jeston, Johan Nelis
John Jeston, Lead Consultant at TouchPoint BPM practice, is a former CIO, HR Director and has over 30 years experience consulting, training and coaching on BPM, BPR, project management and outsourcing. John has been speaking and teaching on BPM since 1999 and is an author and course director of a distance BPM learning program.Johan Nelis is a Lead Consultant at TouchPoint BPM practice, he has specialised for the last 15 years in the implementation of BPM, strategic alignment and coaching in Australia, the Netherlands and Asia. Johan co-founded the successful Dutch BPM Forum, gives presentations and workshops on BPM and is author of two distance BPM learning programs.
Bibliographische Angaben
- Autoren: John Jeston , Johan Nelis
- 2007, Repr. Ed., XXI, 437 Seiten, mit Abbildungen, Maße: 25,5 cm, Gebunden, Englisch
- Verlag: Butterworth-Heinemann
- ISBN-10: 0750669217
- ISBN-13: 9780750669214
Sprache:
Englisch
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