Business Process Outsourcing
Determinants of Success
(Sprache: Englisch)
The research findings presented in this dissertation identify factors that are related to the success of business process outsourcing (BPO) relationships. The integrated conceptual framework includes both economic and non-economic factors and draws upon...
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The research findings presented in this dissertation identify factors that are related to the success of business process outsourcing (BPO) relationships. The integrated conceptual framework includes both economic and non-economic factors and draws upon concepts from transaction cost economics, resource based view and social exchange theory. Four dimensions are identified as critical to BPO success: strategic sourcing, governance structure, service quality and partnership quality. The study draws attention to the imperative necessity for business managers to be clear about sourcing options and highlights the importance of having a well defined governance structure to manage BPO relationships. The study also sheds light on the importance of "partnership" in business process outsourcing, bringing attention to the commitment required to make BPO relationships successful.
Autoren-Porträt von Gayathri Sundar
Gayathri Sundar is a Senior Planning Analyst for San FranciscoCity. She has a Graduate Degree in Economics from India andGraduate Degree in Public Administration from Kennedy School ofGovernment, Harvard University. She obtained her Doctor ofBusiness Administration degree from Golden Gate University, SanFrancisco.
Bibliographische Angaben
- Autor: Gayathri Sundar
- 152 Seiten, Maße: 22 cm, Kartoniert (TB), Englisch
- Verlag: VDM Verlag Dr. Müller e.K.
- ISBN-10: 3639075382
- ISBN-13: 9783639075380
Sprache:
Englisch
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