Case Studies in Speech Analytics
(Sprache: Englisch)
This non-technical introduction to speech analytics is aimed at call center professionals, speech software developers and customer relations analysts, and includes case studies from global conglomerates such as Microsoft, HSBC and Time Warner, among others.
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Produktinformationen zu „Case Studies in Speech Analytics “
This non-technical introduction to speech analytics is aimed at call center professionals, speech software developers and customer relations analysts, and includes case studies from global conglomerates such as Microsoft, HSBC and Time Warner, among others.
Klappentext zu „Case Studies in Speech Analytics “
A non-technical introduction to speech analytics for speech technology professionals. Includes case studies from companies such as Microsoft, HSBC, British Gas, and Time Warner Cable, among others. The material is especially appropriate for professionals in call centers as well as for speech software developers and managers responsible for managing customer interaction analysis, and marketing analysis based on customer feedback.
Inhaltsverzeichnis zu „Case Studies in Speech Analytics “
Problem Statement.- History and Playing Field.- Technology Overview for a Non-technologist.- Case Studies.- Futures.
Bibliographische Angaben
- Autor: Jeffrey Gallino
- 2011, 100 Seiten, 15 Abbildungen, Maße: 15,5 x 23,5 cm, Kartoniert (TB), Englisch
- Verlag: Springer Berlin
- ISBN-10: 1441996036
- ISBN-13: 9781441996039
Sprache:
Englisch
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