Cause Related Marketing: A substitute for direct donations?
(Sprache: Englisch)
Despite the vast research on Cause-Related Marketing, little is known about the instrument s potential to substitute direct donations. A company engages in Cause-Related Marketing when it teams up with a cause supporting charity organisation. The similarity...
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Despite the vast research on Cause-Related Marketing, little is known about the instrument s potential to substitute direct donations. A company engages in Cause-Related Marketing when it teams up with a cause supporting charity organisation. The similarity with direct donations suggests that cause-marketed products bear the potential to tap the donation market. The present investigation extends prior research by identifying key drivers for purchasing cause-marketed products and its potential to gain access to the market of direct donations (Hypothesis 1). Second, the work tries to assess the geographic implications of a Cause-Related Marketing campaign (Hypothesis 2).The results of Hypothesis 1 indicate that cause-marketed products bear a potential to substitute direct donations. Findings of Hypothesis 2 show that the geographical context of a CRM campaign has implications on the cause supported by a nongovernmental organisation.
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Text Sample:Chapter1. Introduction:
In the new global economy, marketing has become a central issue for increasing the market share in many saturated, hypercompetitive markets. The oversupply of goods and their providers forces organisations to distinguish themselves from each other as much as possible with many different marketing instruments. The more saturated a market is, the higher are the costs of gaining market share via the use of a marketing instrument (Cooper andamp; Kaplan, 1988). New marketing methods and instruments have thus been increasingly researched and implemented over the last decades. Up-to-date marketing instruments hence can provide a price worthy and effective tool to increase market share if implemented quickly and executed correctly.
One of the newest marketing tools is called Cause-Related Marketing. It implies that a profit-oriented company teams-up with a non-governmental organisation (NGO) to project the positive perception of the NGO by customers upon the brand image of the profit-oriented organisation (Varadarajan andamp; Menon, 1988). If a company now openly communicates the partnership in order to create a better image which ultimately should lead to higher sales figures, it is engaging in Cause Related Marketing (CRM) (Adkins, 1999). CRM is considered as one of the most important marketing tools in terms of companies influencing potential customers (Barone, et al., 2010), but is also considered to be the most sensitive in terms of campaign failure (Pracejus andamp; Douglas Olsen, 2004). It is further argued that it has been one of the fastest-growing marketing instruments worldwide (Independent Evaluation Group, 2009).
The saturated markets, high competition and the need for new marketing instruments show the relevance of CRM as one of the big contemporary marketing approaches. However, not all possibilities and risks have been assessed. So far, no research has surveyed the probabilities and the hence inherited potential of
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CRM as a substitute for direct donations. Previous studies were focused on the cultural differences of certain geographic regions and its impact on the perception of CRM campaigns. The generalisability of this published research on this issue is problematic since even the smallest areas have a distinct perception based on the cultural diversity. The geographical placement of this study is South Germany, the Free State of Bavaria.
Hence, this dissertation will examine two hypotheses (H):
Hypothesis 1: German customers who buy cause-marketed products perceive the purchase as equal to a donation in the form of money, goods or time.
Hypothesis 2: German customers expect companies to support the same causes that they donate to themselves and do not expect them to support different causes (Cause Affinity).
The approach to empirical research adopted for this study was one of a quantitative, self-completion questionnaire methodology.
Due to practical constraints, this paper cannot provide an in-depth view on more than one geographical area. It is further beyond the scope of this study to examine solutions for the indentified risks and obstacles to implement CRM as a substitute for direct donations.
My main reason for choosing this topic is personal interest. The obvious trend towards cause-marketed products can be seen in supermarkets, DIY-stores and petrol stations and the customers demand for more engagement in Corporate Social Responsibility (CSR) (Siebert, 2012). It was my own ambition to research the topic and add to its understanding.
The overall structure of the study takes the form of six chapters, including this introductory chapter. Chapter two begins by laying out the theoretical dimensions of both, the traditional and the contemporary marketing approaches, and what extent CRM is connected to direct donations. The third chapter is concerned with the methodology used for this study. The fourth chapter presents the findings of the research, and chapter five fo
Hence, this dissertation will examine two hypotheses (H):
Hypothesis 1: German customers who buy cause-marketed products perceive the purchase as equal to a donation in the form of money, goods or time.
Hypothesis 2: German customers expect companies to support the same causes that they donate to themselves and do not expect them to support different causes (Cause Affinity).
The approach to empirical research adopted for this study was one of a quantitative, self-completion questionnaire methodology.
Due to practical constraints, this paper cannot provide an in-depth view on more than one geographical area. It is further beyond the scope of this study to examine solutions for the indentified risks and obstacles to implement CRM as a substitute for direct donations.
My main reason for choosing this topic is personal interest. The obvious trend towards cause-marketed products can be seen in supermarkets, DIY-stores and petrol stations and the customers demand for more engagement in Corporate Social Responsibility (CSR) (Siebert, 2012). It was my own ambition to research the topic and add to its understanding.
The overall structure of the study takes the form of six chapters, including this introductory chapter. Chapter two begins by laying out the theoretical dimensions of both, the traditional and the contemporary marketing approaches, and what extent CRM is connected to direct donations. The third chapter is concerned with the methodology used for this study. The fourth chapter presents the findings of the research, and chapter five fo
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Autoren-Porträt von Sebastian Siebert
Johannes Sebastian Siebert was born in Penzberg, Germany in 1984. After his apprentice ship as a sales man he started to study Business and Management at the University of Applied Science in Kufstein, Austria in 2010. He obtained his masters degree 2010 in the field of Business and Management with the grade Merit at the Aston Business School in Birmingham, United Kingdom. After his intense travels throughout South America, Central- and South East Asia he discovered that many European brands support causes in the developing countries he has visited.This triggered his interest in the potential of Cause Related Marketing as a tool of to improve the customer s perception of a corporate brand.Finally, the lack of literature and studies in this new and partially unexplored niche of marketing triggered his wish to contribute to the topic.His study got awarded with the grade Distinction .
Bibliographische Angaben
- Autor: Sebastian Siebert
- 2014, Erstauflage, 144 Seiten, 49 Abbildungen, Maße: 15,5 x 22 cm, Kartoniert (TB), Englisch
- Verlag: Anchor Academic Publishing
- ISBN-10: 3954892146
- ISBN-13: 9783954892143
Sprache:
Englisch
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