CIO Best Practices

Preface.About the Contributing Authors.Chapter 1: Harnessing IT to Drive Enterprise Strategy (Michael Hugos).Chapter 2: Architecture, Portfolio Management, Organizational Development--Integrated Foundations for Strategy Realization (Anthony Hill).Chapter 3: A Strategically Focused, Tactically Agile IT Organization (Michael Hugos).Chapter 4: The Sum of IT Can be Greater than its Parts (William Flemming, SAS, and Alan Stratton).Chapter 5: IT Performance Management Using the Balanced Scorecard (Paul Niven).Chapter 6: How to Measure and Manage Customer Value and Customer Profitability (Gary Cokins, SAS).Chapter 7: Consider the Outsource: Right from the Start (Karl Schubert).Chapter 8: Managing for Returns on IT Investments (Michael Hugos and Joe Stenzel).Index.

Gary Cokins is Director of Industry Relations at ABC Technologies, the worldwide leading provider of activity-based information software. He is an internationally recognized expert, speaker, practitioner, and author in advanced cost management and performance improvement systems.

Praise for 'CIO Best Practices': "CIOs are challenged with bringing technology into alignment with business strategy. In order to be successful, today's CIO must translate the technical into business terms and to deliver solutions to the business to improve processes and end products. CIO Best Practices: Enabling Strategic Value with Information Technology provides a complete guide for the strategic CIO to help in these challenges. This book is a great tool for all CIOs." (Ellen Barry, CIO, Metropolitan Pier&Exposition Authority)
"The demand for value from technology investment will only increase in the future, and major business trends like globalization, consolidation, optimization, and consumerism demand that IT leaders find ways to engineer high performance, agility, lean, and innovation into the way businesses work and compete. Enlightened CIOs will want to read this book and ensure they understand the game plan for the future." (Patrick E. Moroney, President, The Barnier Group LLC)
"A terrific primer for technology professionals and a must-read for anyone aspiring to be a CIO or technology leader. This book focuses on the most relevant topics business and technology must grapple with including strategy development, strategic alignment and value creation, and the specific roles the CIO and IT must play. The book captures the collective wisdom of an impressive list of influential contributing authors who precisely frame and address the key issues CIOs must deal with today and for the foreseeable future." (Stephen Fugale, Chief Information Officer, Villanova University, and former senior vice president and CIO, CIGNA Group Insurance)
"CIO Best Practices captures many of the things we have learned during our eight years of providing product outsourcing to U.S. companies. I recommend this book to anyone looking to quickly understand the decisions one will need to deal with before outsourcing." (Anupam Bhide, PhD, CEO, CalSoft)
With tactical advice by