CMMI for Outsourcing

Foreword xiii Preface xvChapter 1: Introduction to the CMMI-ACQ 1 1.1 What Is CMMI-ACQ? 2 1.2 The Structure of This Book 3 1.3 Our Team: Recruiting the Project Manager 4 1.4 Introducing the Supplier's Representatives 13 1.5 The First Meeting with the Supplier's Reps 14 1.6 Recruiting the Internal Customer 19 1.7 Meeting with the Executive Board 20 1.8 The Way Forward 26 Chapter 2: Getting Started 27 2.1 Charting the Strategy 29 2.2 A Strategy Meeting with Senior Executives 32 2.3 From Strategy to Plan 45 2.4 Partnering with Suppliers 65 2.5 Summary 113 Chapter 3: Engineering Solutions 119 3.1 Focus on Value 120 3.2 Specify Realistic Design Constraints 143 3.3 Practice Agility 164 3.4 Summary 182 Chapter 4: Delivering Solutions 187 4.1 Treat Each Project as a Whole Endeavor 188 4.2 Manage Project Risks 208 4.3 Measure for Success 220 4.4 Let's Go Live (and Live to Tell About It) 244 4.5 Summary 262 Chapter 5: Accelerating Acquisition Improvement 267 5.1 The Need for Process Stability 270 5.2 Establish Standardized Work Processes 290 5.3 Smooth Sailing 301 5.4 Leading the Charge for Change 309 5.5 Summary 330 Appendix: Overview of CMMI-ACQ 335Bibliography 419 About the Authors 423 Index 425

Hubert F. Hofmann, PMP, and Deborah K. Yedlin were members of General Motors' (GM's) global systems development organization during the preparation of this book and were among the principal authors of the initial CMMI for Acquisition (CMMI-ACQ). Hubert Hofmann, currently with Telefonica Deutschland, was a global senior manager of information systems and services for GM, responsible for standardizing and improving acquisition processes and system delivery. In that role, he led GM's worldwide adoption of the CMMI-ACQ. Dr. Hofmann was a member of the CMMI-ACQ Advisory Board and the CMMI framework architecture team. His past writing includes a highly regarded book on requirements engineering and more than 25 other publications. He holds a Ph.D. in business informatics from the University of Regensburg, Germany. Deborah Yedlin, currently with Borland Software Corporation, was the global director of verification and validation, information systems and services, at GM. Her work at GM around process improvement and measurement was the catalyst for initiating work with the Software Engineering Institute (SEI) to develop a CMMI model designed for acquiring organizations. Ms. Yedlin was the GM representative on the CMMI Steering Group as the CMMI-ACQ was developed. Her past writings include case studies on the implementation of information systems in academic institutions. Ms. Yedlin holds an MS in information management from Wayne State University and an MBA from Oakland University. John W. Mishler, a Visiting Scientist in the SEI's acquisition support program, helped pilot an earlier version of the CMMI-ACQ with numerous U.S. Department of Defense (DoD) program offices. He also has led SEI-independent technical assessments for large DoD software-intensive programs and teaches SEI CMMI and software acquisition courses. As president of the Wayfinding Group, Inc., Dr. Mishler consults in software and systems engineering, aeronautical logistics, and information systems. He