CMMI

List of Perspectives xiPreface xiiiAcknowledgments xxiPart One: About CMMI for Development 1Chapter 1: Introduction 3 About Capability Maturity Models 4 Evolution of CMMI 9 CMMI for Development 18 The Scope of CMMI for Development 21 The Group of IPPD Additions 22 Resolving Different Approaches of CMMs 22 Choosing a Representation 22 Your Approach to Process Improvement 28 Chapter 2: Process Area Components 31 Required, Expected, and Informative Components 31 Components Associated with Part Two 32 Supporting Informative Components 37 Numbering Scheme 38 Typographical Conventions 39 Chapter 3: Tying It All Together 43 Understanding Levels 43 Structures of the Continuous and Staged Representations 44 Understanding Capability Levels 46 Understanding Maturity Levels 52 Process Areas 60 Generic Goals and Practices 63 Representation Comparison 65 Equivalent Staging 65 Chapter 4: Relationships Among Process Areas 71 Four Categories of CMMI Process Areas 71 Process Management 72 Project Management 76 Engineering 81 Support 85 Chapter 5: Using CMMI Models 93 Adopting CMMI 97 Your Process Improvement Program 102 Selections That Influence Your Program 106 CMMI Models 107 Using CMMI Appraisals 107 Appraisal Considerations 109 CMMI-Related Training 113 Chapter 6: Case Study: Applying CMMI to Services at Raytheon 119 The Organization and Its Process Dilemma 122 History 123 Success at Last 126 Key Roles That Contributed to Success 130 Approach to Interpreting CMMI for Services 131 Process Artifacts 131 Lifecycle Model 137 Epiphanies 145 Lessons Learned 147 Part Two: Generic Goals and Generic Practices and the Process Areas 149Generic Goals and Generic Practices 151Causal Analysis and Resolution 177Configuration Management 191Decision Analysis and Resolution 207Integrated Project Management +IPPD 221Measurement and Analysis 253Organizational Innovation and Deployment 273Organizational Process Definition +IPPD 293Organizational Process Focus 315Organizational Process Performance

Mary Beth Chrissis is a senior member of the technical staff at the Software Engineering Institute (SEI). Since joining the SEI in 1988, Mary Beth has been involved in all releases of CMMI models and the Capability Maturity Model for Software (SW-CMM). She is one of the primary contributors to The Capability Maturity Model: Guidelines for Improving the Software Process. Mary Beth is a member of the CMMI Architecture Team and CMMI Model Team. She is the manager of the SEI's CMMI Training Team, which is responsible for the development and deployment of the SEI's process improvement courses. Previously, she managed the CMMI Interpretive Guidance Project, which focused on understanding and addressing CMMI adoption issues and perceived barriers to CMMI adoption in the software community with a special focus on information technology, information systems (IS), and commercial software. Mary Beth is a member of the CMMI Configuration Control Board and is an instructor of various SW-CMM and CMMI model-related courses at the SEI. Prior to joining the SEI, Mary Beth worked at GTE Government Systems in Rockville, Maryland, developing a voice processing system. Mary Beth has a B.S. from Carnegie Mellon and is a member of the IEEE Software and Systems Engineering Standards Committee (S2ESC) Executive Committee. Mike Konrad has been with the Software Engineering Institute since 1988. Currently, Mike is manager of the CMMI Models Team and chairs the CMMI Configuration Control Board, the approving body for changes to CMMI models and the Introduction to CMMI course. From 1988 through 1997, Mike contributed to the development of the Capability Maturity Model for Software (SW-CMM) and the ISO/IEC 15504 standard. Since the inception of the CMMI project in 1998, Mike has been leader or co-leader of every CMMI model development effort. Mike is also a member of the International Process Research Consortium (www.sei.cmu.edu/iprc). Prior to joining the SEI, Mike worked with International