Communicating at Work

Part One: Basics of Business and Professional Communication Strategic Case: Sundown Bakery 1. Communicating at Work 2. Communication, Culture, and Work Part Two: Personal Skills Strategic Case: Computer Solutions 3. Listening 4. Verbal and Nonverbal Messages 5. Interpersonal Skills Part Three: Interviewing Strategic Case: Platinum Sounds 6. Principles of Interviewing 7. Types of Interviews Part Four: Working in Groups Strategic Case: Museum of Springfield 8. Working in Teams 9. Effective Meetings Part Five: Making Effective Presentations Strategic Case: Fresh Air Sports 10. Developing and Organizing the Presentation 11. Verbal and Visual Support in Presentations 12. Delivering the Presentation 13. Informative, Group, and Special-Occasion Presentations 14. Persuasive Presentations Appendix : Business Writing

Ronald B. Adler is Associate Professor of Communication at Santa Barbara City College, where he specializes in organizational and interpersonal communication. He is the author of Confidence in Communication: A Guide to Assertive and Social Skills and coauthor of Understanding Human Communication, Interplay: the Process of Interpersonal Communication as well as the widely used text Looking Out/Looking In. He is a consultant for a number of corporate, professional, and government clients and leads workshops in such areas as conflict resolution, presentational speaking, team building, and interviewing. Jeanne Marquardt Elmhorst has been involved in communication studies for over 15 years. She received her master's degree from the University of Wisconsin-Stevens Point, then traveled and taught in Asia for three years, sparking her interest in intercultural communication. She has taught at the University of Albuquerque and the University of New Mexico. She is currently an instructor at Albuquerque TVI Community College, where her courses reflect the variety in the communication discipline: business and professional, organizational, listening, gender, intercultural, and interpersonal. Jeanne also provides training for business and government clients.