Continual Service Improvement based on ITIL V3

Packed Full with Global Expertise!
This thorough series of titles looks at each of the ITIL V3 lifecycle stages in order to give readers a succinct but complete guide to the essence of that stage
This Management Guide set consists of 5 books:
. Service Operation based on ITIL® V3: A Management Guide
. Service Transition based on ITIL® V3: A Management Guide
. Continual Service Improvement based on ITIL® V3: A Management Guide
. Service Design based on ITIL®V3: A Management Guide
. Service Strategy based on ITIL® V3: A Management Guide
The books are divided into two parts:
In the first part the lifecycle phase is discussed in detail, in a standardized structure. In addition there is general information on principles of processes, teams, roles, functions, positions, tools, and other elements of interest.
The second half specifically addresses the processes and functions of the lifecycle stage and are described in detail. Each of these processes and functions is described in terms of :
. Activities, methods and techniques
. Interfaces, inputs and outputs
. Metrics and Key Performance Indicators (KPIs)
. Implementation, with Critical Success Factors (CSFs), challenges, risks and traps
A reference list of used sources is provided, as well as the official ITIL Glossary and a list with acronyms
Brought to you by the world's leading Publisher on IT Service Management these titles bring readers the combined expertise of global leaders in this field.
Complementing the internationally recognized 'Foundations of IT Service Management based on ITIL V3' and 'IT Service Management based on ITIL V3 Pocket Guide' these Management Guides provide fantastic depth and value for all IT Managers worldwide.
Due to high demand this set is also available in English, German, Italian, Dutch, French, Spanish.