Design That Cares
Planning Health Facilities for Patients and Visitors
(Sprache: Englisch)
Design That Cares: Planning Health Facilities for Patients and Visitors, 3rd Edition is the award-winning, essential textbook and guide for understanding and achieving customer-focused, evidence-based health care design excellence. This updated third...
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Klappentext zu „Design That Cares “
Design That Cares: Planning Health Facilities for Patients and Visitors, 3rd Edition is the award-winning, essential textbook and guide for understanding and achieving customer-focused, evidence-based health care design excellence. This updated third edition includes new information about how all aspects of health facility design - site planning, architecture, interiors, product design, graphic design, and others - can meet the needs and reflect the preferences of customers: patients, family and visitors, as well as staff. The book takes readers on a journey through a typical health facility and discusses, in detail, at each stop along the way, how design can demonstrate care both for and about patients and visitors. Design that Cares provides the definitive roadmap to improving customer experience by design.
Inhaltsverzeichnis zu „Design That Cares “
Acknowledgments xvForeword xvii
Authors' Introduction to the Third Edition xix
About the Authors xxi
Chapter 1: Introduction 1
Learning Objectives 1
Projections and the Direction of Healthcare 1
Healthcare: Changing Within 4
Design as a Component of High-Quality Healthcare 5
Designing for Patients and Visitors 7
Wayfinding Ease 9
Physical Comfort 9
Control over Social Contact 10
Symbolic Meaning 10
The Facility Design Process 10
Pre-Design Programming 10
Design 11
Concurrent Planning 12
Design Review 13
Construction 13
Activation 13
Post-Occupancy Evaluation 13
Summary 14
Discussion Questions 14
References 15
Chapter 2: A Look at Current Healthcare-Facility Design Research 19
Learning Objectives 19
Design Research in Relation to Current Trends in Healthcare 19
Focusing on Marketing 19
Valuing Healthcare-Facility Design 21
Sensitivity to Patient Experience 22
Recognizing the Role and Needs of Visitors 23
Emphasizing Accessibility and Universal Design 23
Conducting High-Quality Healthcare-Facility Design Research 24
Ensure That Research Is Planned and Carried Out by Trained, Experienced Researchers 24
See That the Research Builds On Existing Knowledge 25
If the Research Involves Clinical Investigations, Look Into Institutional Review Board Certification 25
See That the Research Has a Clearly Stated Purpose Related to Healthcare-Facility Design 25
Provide a Clear Research Design and Related Hypotheses 25
Carry Out the Project as Objectively as Possible 25
Skillfully Word Questions 26
Use Visual Images, if Possible 26
Carefully Sample Respondents 26
Make Sure Participants Give Informed
... mehr
Consent 27
Use State-of-the-Art Data-Collection Methods 27
Use Multiple Data-Collection Methods, if Possible 27
Use State-of-the-Art Data-Analysis Methods 27
State the Limitations of Findings and Their Generalizability 27
Consider Whether or Not the Research Is Replicable 28
Make Design Implications Explicit 28
Communicate Findings in a Way That Is Clear to Non-researchers 28
Research Claims 28
Integrating Design Research into the Design Process 29
Characteristics of a Humanistic Design Process 29
Objectives for Future Healthcare-Facility Design Research 31
Awards for Buildings Sensitive to User Needs 31
Training for Designers in Research Methods 31
Training for Researchers in Design-Relevant Research 32
Long-Term Studies of the Effects of Healthcare Facilities on Users 32
Translation of Research Findings into Design Guidelines 32
More Research Funding 32
International Research Agenda 32
Summary 32
Discussion Questions 33
References 34
Chapter 3: Arrival and Exterior Wayfinding 37
Learning Objectives 37
Traveling to a Healthcare Facility 37
Arriving by Car 38
Arriving by Taxi or Van 38
Arriving by Public Transit 38
Exterior Wayfinding 40
Exterior Signage 40
Environmental Cues 42
Exterior Handheld Maps 43
Main Entrance Drop-Off Area 45
Parking 46
Valet Parking 47
Parking Lots 47
Parking Structures 48
Park-and-Ride Options 49
&
Use State-of-the-Art Data-Collection Methods 27
Use Multiple Data-Collection Methods, if Possible 27
Use State-of-the-Art Data-Analysis Methods 27
State the Limitations of Findings and Their Generalizability 27
Consider Whether or Not the Research Is Replicable 28
Make Design Implications Explicit 28
Communicate Findings in a Way That Is Clear to Non-researchers 28
Research Claims 28
Integrating Design Research into the Design Process 29
Characteristics of a Humanistic Design Process 29
Objectives for Future Healthcare-Facility Design Research 31
Awards for Buildings Sensitive to User Needs 31
Training for Designers in Research Methods 31
Training for Researchers in Design-Relevant Research 32
Long-Term Studies of the Effects of Healthcare Facilities on Users 32
Translation of Research Findings into Design Guidelines 32
More Research Funding 32
International Research Agenda 32
Summary 32
Discussion Questions 33
References 34
Chapter 3: Arrival and Exterior Wayfinding 37
Learning Objectives 37
Traveling to a Healthcare Facility 37
Arriving by Car 38
Arriving by Taxi or Van 38
Arriving by Public Transit 38
Exterior Wayfinding 40
Exterior Signage 40
Environmental Cues 42
Exterior Handheld Maps 43
Main Entrance Drop-Off Area 45
Parking 46
Valet Parking 47
Parking Lots 47
Parking Structures 48
Park-and-Ride Options 49
&
... weniger
Autoren-Porträt von Janet R. Carpman, Myron A. Grant
JANET R. CARPMAN, PHD, and MYRON A. GRANT, MLA are pioneering design researchers and wayfinding experts who have worked on hundreds of analysis, planning, and design projects in health facilities, museums, and other complex public facilities. Believing that designed environments should respond to the needs and preferences of the people who use them, Carpman and Grant have involved thousands of users in their work over the past 30+ years. They are authors of Directional Sense: How to Find Your Way Around and two previous editions of Design that Cares: Planning Health Facilities for Patients and Visitors. They are partners in Carpman Grant Associates, Wayfinding Consultants, which helps organizations create and manage facilities that optimize customer experience by making wayfinding as easy as possible.
Bibliographische Angaben
- Autoren: Janet R. Carpman , Myron A. Grant
- 2016, 3. Aufl., 504 Seiten, Maße: 15 x 25 cm, Kartoniert (TB), Englisch
- Verlag: Wiley & Sons
- ISBN-10: 0787988111
- ISBN-13: 9780787988111
- Erscheinungsdatum: 02.11.2012
Sprache:
Englisch
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