Designing Delivery
(Sprache: Englisch)
We're moving from a product economy to a service economy, with services becoming ever more digital in nature. Software service quality is becoming critical to ordinary citizens' ability to function. This book helps digital service professionals understand...
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We're moving from a product economy to a service economy, with services becoming ever more digital in nature. Software service quality is becoming critical to ordinary citizens' ability to function. This book helps digital service professionals understand the limitations of quality assurance (QA) methodologies that fail to connect technical and non-technical disciplines and requirements involved in digital service delivery. It provides a holistic methodology that helps organizations overcome these limitations by creating a shared understanding of customer needs, and focusing on resilient solutions to those needs.Ideal for marketers, designers, project managers, developers, system administrators, and testers, this book:Takes a unique customer-centered approach to the entire service delivery lifecycle
Applies this perspective across development, operations, QA, design, project management, and marketing
Provides a specific quality assurance methodology that unifies those disciplines
Frames that methodology in terms of achieving resilience rather than just stability
Autoren-Porträt von Jeff Sussna
Jeff Sussna is Founder and Principal of Ingineering.IT, a technology consulting firm that facilitates Adaptive IT through teaching, coaching, and strategic design. Jeff has more than 20 years of IT experience, and has led high-performance teams across the Dev/QA/Ops spectrum. He is a highly sought-after speaker, and was recognized as a Top 50 Must-Read IT Blogger for 2012 and 2013 by BizTech Magazine. His interests focus on the intersection of development, operations, design, and business.
Bibliographische Angaben
- Autor: Jeff Sussna
- 2015, 228 Seiten, Maße: 15 x 25 cm, Kartoniert (TB), Englisch
- Verlag: O'Reilly Media
- ISBN-10: 1491949880
- ISBN-13: 9781491949887
- Erscheinungsdatum: 30.06.2015
Sprache:
Englisch
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