Emerging of Medical Tourism in Egyptian Hospitals

Medical tourism, alternatively called health tourism and wellness tourism, it is a silent revolution that has been sweeping the healthcare landscape of countries for almost decades. Nurses play an important role in the hospital as they are the primary point of contact between patients and the world of health care. They are playing an influential role in their well-being and satisfaction. High quality service is considered an essential determinant of long-term profitability for both service and manufacturing organizations. Service quality refers to an overall judgment of a particular service. It is based on the difference between expected quality and perceived quality. The SERVQUAL method is a technique that can be used to perform a gap analysis of an organization's service quality performance against customer service quality needs. The present study aims to examine medical tourism in two of the Egyptian Hospitals and to explore the level of international patient satisfaction concerning services provided by nurses in five dimensions (tangibles, reliability, responsiveness, assurance and empathy).