Google Apps

Store 90 Automatically Move Messages from a Preexisting mbox File 91 Automatically Move Mail from a Client with the Google Email Uploader 92 Automatically Transfer Mail from Thunderbird with the Mail Redirect Extension 95 Migrate Mail from Gmail to Google Apps Premier Edition 96 Manually Migrate from Hotmail (or Live Mail) Using the Microsoft Office Outlook Connector 97 Migrate from Web-Based Email Systems Using Thunderbird and the WebMail Extension 98 Migrate from Web-Based Email Systems 104 FreePOPs 105 MacFreePOPs 105 YPOPs 106 Solving Common Problems 106 Why Can't I Use Gmail's Mail Fetcher to Import Email? 107 I Want to Pay for Software or Hire Someone to Do the Work for Me! Where Do I Look? 107 Conclusion 107 Further Reading 108 CHAPTER 4 Migrating Contacts to Google Apps 109 Preparing to Migrate Contacts 110 Manually Importing a CSV File into Google Contacts 112 Working with the CSV File 113 Exporting Contacts from AOL 117 Exporting Contacts from Apple Mail 117 Exporting Contacts from Eudora 118 Exporting Contacts from Evolution 118 Exporting Contacts from Gmail 118 Exporting Contacts from Hotmail and Windows Live Hotmail 118 Exporting Contacts from KAddressBook 119 Exporting Contacts from Outlook 119 Exporting Contacts from Outlook Express 119 Exporting Contacts from Thunderbird 119 Exporting Contacts from Yahoo! 120 Developing Your Own Contact Migration Tools with Google Data APIs 120 Automatically Migrating from Exchange Server 121 Automatically Syncing Contacts with Plaxo 121 Automatically Syncing with Outlook Using OggSync 122 Automatically Syncing Your Apple Address Book and Google Contacts 123 Automatically Syncing Apple Address Book and Google Contacts with Spanning Sync 125 Automatically Syncing Your Thunderbird Personal Address Book and Google Contacts with Zindus Thunderbird Contact Sync 128 Automatically Copying Addresses with the Google Email Uploader 131 Solving Common Problems 131 While Importing into Google Contacts, I Keep Getting This Error Message: "Error saving data: Cannot have more than one contact with email address." Why? 132 Conclusion 132 CHAPTER 5 Migrating Calendars to Google Apps 133 Preparing to Migrate Calendars 133 ICAL 134 CSV 136 Exporting Calendar Data from Software and Services 137 Exporting Calendars from AOL 137 Exporting Calendars from Apple iCal 138 Exporting Calendars from Evolution 139 Exporting Calendars from Google Calendar 139 Exporting Calendars from Hotmail and Windows Live 140 Exporting Calendars from KOrganizer 140 Exporting Calendars from Outlook 140 Exporting Calendars from Sunbird or Thunderbird with Lightning 142 Exporting Calendars from Windows Calendar 143 Exporting Calendars from Yahoo! 143 Manually Importing Calendar Data 143 Developing Your Own Calendar Migration Tools with Google Data APIs 144 Automatically Syncing Using ScheduleWorld 145 Automatically Syncing Using GCALDaemon 145 Automatically Syncing with Apple iCal Using Spanning Sync 146 Automatically Syncing with Outlook Using iCal4OL 147 Automatically Syncing with Outlook and Exchange Using OggSync 151 Solving Common Problems 151 What Does a "Processed 0 events" Error Message Mean When I'm Importing an ICAL or CSV File? 151 What Does It Mean That My ICAL or CSV Files Are Too Big to Import into Google Calendar? 152 Why Are All My Imported Events Showing Up at the Wrong Time? 152 Why Won't My CSV File Import at All? 152 Conclusion 153 CHAPTER 6 Managing Google Apps Services 155 Dashboard 155 User Accounts 156 Users 156 Settings 157 Domain Settings 159 General 159 Account Information 160 Domain Names 160 Appearance 161 Advanced Tools 162 Service Settings 162 Start Page 162 Email 170 Chat 172 Calendar 173 Web Pages 176 Docs 177 Message Security and Discovery 178 Sites 178 Solving Common Problems 181 Why Do Administrators See Every Calendar My Users Have Created? 182 Conclusion 182 Further Reading 182 PART II Gmail 183 CHAPTER 7 Setting Up Gmail 185 General 185 Maximum Page Size 186 Keyboard Shortcuts 186 Snippets 186 Vacation Responder 187 Outgoing Message Encoding 187 Browser Connection 188 Accounts 188 Get Mail from Other Accounts 188 Send Mail As 190 Change Password 194 Labels 194 Filters 199 Forwarding and POP/IMAP 199 Forwarding 199 POP Download 200 IMAP Access 200 Chat 201 Chat History 201 Chat List Location 202 Auto-Add Suggested Contacts 203 AIM 203 Web Clips 203 Labs 204 Quick Links 205 Superstars 207 Fixed Width Font 208 Custom Keyboard Shortcuts 209 Mouse Gestures 209 Signature Tweaks 209 Random Signature 210 Custom Date Formats 211 Conclusion 211 CHAPTER 8 Things to Know About Using Gmail 213 Searching for the Exact Message You Need 213 Living with Labels 218 Filtering Messages Effectively 218 Speeding Things Up with Keyboard Shortcuts 221 Securing Your Email 223 Checking for Viruses 223 Stopping Image Spam 225 Finding Out Who's Accessing Your Gmail Account 225 Preventing Phishing 226 Limiting How Many Emails You Can Send 226 Solving Common Problems 227 What the Heck Is a "Lockdown in Sector 4?" 227 How Do I Troubleshoot Gmail Problems? 227 Conclusion 228 Further Reading 228 CHAPTER 9 Integrating Gmail with Other Software and Services 231 A Note on Adding Scripts to Your Web Browser 231 Understanding the Implications of POP and IMAP 232 IMAP Versus POP 233 Using POP 233 Using IMAP 235 Accessing Gmail in a Desktop Email Program 241 Generic Email Configuration for IMAP 242 Apple Mail 243 Evolution 246 KMail (and Kontact) 248 Outlook 2003 250 Outlook 2007 251 Outlook Express 252 Thunderbird 253 Windows Mail 256 Accessing Gmail on a Mobile Device 257 Generic Instructions for Mobiles 258 Blackberry Internet Service (BIS) 258 iPhone 259 Receiving Notifications 261 Receiving Notifications About New Emails 261 Receiving Notifications That Sent Mail Has Been Read 262 Securing Your Email 264 Encrypting Your Email 264 Backing Up Your Email 265 Changing Gmail's Appearance 266 Giving Gmail a New Skin 266 Hiding Ads 268 Making Labels Look Like Nested Folders 269 Always Showing CC and BCC 270 Highlighting Conversations as You Mouse Over Them 271 Displaying Attachment Icons 272 Hiding the Chat Box 272 Displaying the Unread Count First on a Tab or Title Bar 273 Showing Message Details 273 Adding New Features 274 Providing More Keyboard Shortcuts 274 Using Gmail with the Getting Things Done System 276 Posting on the Bottom of Replies 276 Creating More Effective Filters, Faster 277 Adding Attachments by Drag and Drop 278 Defaulting to Gmail 279 Making Gmail the Default for Your Windows PC 279 Making Gmail the Default on Your Mac 279 Making Gmail the Default on Your Linux Box 280 Solving Common Problems 281 Why is Gmail so slow? 281 How can I check more than one Google Apps Gmail account in the same browser? 282 Why do my non-English folders look funky in Outlook and Outlook Express? 282 Why is my desktop email client crashing when I download my email? 282 Why am I repeatedly getting prompted for my password? 282 Conclusion 283 CHAPTER 10 Integrating Google Contacts with Other Software and Services 285 A Quick Look at Several Contact Synchronization Programs 285 Query Google Contacts with GCALDaemon 286 Automatically Sync Apple Address Book and Google Contacts with Spanning Sync (and Others) 287 Develop Your Own Contacts Tool with the Google Contacts API 289 Solving Common Problems 289 Why Does Everyone I Email Show Up in my Google Contacts? 289 How Can I Quickly Edit Contact Names? 290 How Can I Make the Boxes into Which I Enter Info Bigger? 290 Is There Any Way I Can View Contacts Without Having to Log In to Gmail? 292 Help! My Contacts Won't Load! 292 Conclusion 293 Further Reading 293 PART III Google Calendar 295 CHAPTER 11 Setting Up Google Calendar 297 General 297 Your Current Time Zone 297 Location 297 Show Events You Have Declined 298 Automatically Add Invitations to My Calendar 298 Change Password 298 Calendars 299 My Calendars 299 Other Calendars 304 Mobile Setup 305 Solving Common Problems 305 When I Share Calendars, Why Am I Limited to Showing Free/Busy Times? 305 Conclusion 306 CHAPTER 12 Things to Know About Using Google Calendar 307 Adding Events 307 Replacing Evite 309 Searching for Events 309 Speeding Things Up with Keyboard Shortcuts 310 Conclusion 311 Further Reading 312 CHAPTER 13 Integrating Google Calendar with Other Software and Services 315 Accessing Google Calendar in a Desktop Calendar Program 316 Generic Instructions 316 Evolution 316 iCal 317 KOrganizer (and Kontact) 318 Outlook 2003 319 Outlook 2007 319 Sunbird and Thunderbird with Lightning 320 Windows Calendar 321 Working With Google Calendar on a Mobile Device 322 Generic Instructions 322 BlackBerry 322 iPhone 323 Windows Mobile 325 Synchronizing Google Calendar with a Desktop (or Mobile) Calendar Program 325 A Quick Look at Several Calendar Synchronization Programs 325 Using CalDAV to Synchronize Apple iCal with Google Calendar 327 Receiving Notifications About Events 330 Securing Your Calendar 331 Changing Google Calendar's Appearance 331 Giving Google Calendar a New Skin 332 Collapsing the Header and Sidebar 333 Wrapping Text in Events 334 Adding New Features 334 Adding To-Do's to Google Calendar 334 Integrating Google Calendar with Gmail 335 Solving Common Problems 336 Can I Access and Use Google Calendar Offline in a Web Browser? 336 How Do I Copy an Appointment from one Google Calendar to Another? 337 My Calendar Entries Disappeared! Where Did They Go? 337 Conclusion 338 PART IV Google Docs 339 CHAPTER 14 Things to Know About Using Google Docs 341 Google Docs 342 Getting Schooled with Google Docs 342 Saving Time with Templates 344 Going Offline with Google Gears 346 Sharing, Collaborating, and Publishing 349 Documents 353 Changing Styles 353 Printing Page Numbers 356 Keyboard Shortcuts 357 Spreadsheets 358 Leveraging Formulas and Functions 359 Filling in Forms 367 Clarifying with Charts 371 Embedding Gadgets 373 Keyboard Shortcuts 376 Presentations 377 Delivering Presentations 378 Rearranging Slides 379 Resizing Objects 380 Keyboard Shortcuts 381 Solving Common Problems 382 When I Right-Click in Firefox, the Google Docs Menu Is Covered Up by the Web Browser's Menu! 382 Conclusion 382 Further Reading 382 CHAPTER 15 Integrating Google Docs with Other Software and Services 385 Working with Google Docs Using OpenOffice.org or Star Office 385 OoGdocsIntegrator 386 OpenOffice.org2GoogleDocs 386 Accessing Google Docs on a Mobile Device 388 Generic Instructions 388 BlackBerry 388 iPhone 388 Getting Documents into Google Docs 389 Using Firefox 390 Using Windows 393 Using Mac OS X 393 Encrypting Your Connection 393 Searching Your Docs from Your Mac OS X Desktop 394 Defaulting to Google Docs 395 Solving Common Problems 395 My docs disappeared! Where did they go? 395 How can I use all of Google Docs' features in Safari? 396 Conclusion 396 PART V Google Sites 397 CHAPTER 16 Setting Up Google Sites 399 Sharing 400 Appearance 401 Themes 401 Site Elements 401 Colors and Fonts 403 Other Stuff 404 Statistics 404 Web Address Mapping 404 Google Webmaster Tools Verification 406 Delete This Site 406 Solving Common Problems 406 Why Can't I Share My Site with People Outside My Domain? 407 Conclusion 407 Further Reading 407 CHAPTER 17 Things to Know About Using Google Sites 409 Thinking About How Google Sites Fits into Google Apps 409 Creating Several Kinds of Pages 411 Inserting Other Content into Your Pages 412 Utilizing the More Actions Menu 414 Worrying About Security 415 Conclusion 416 PART VI The Other Services 417 CHAPTER 18 Things to Know About Using Google Talk 419 The Four Versions of Google Talk and Their Features 419 Voice Calls 422 AIM Integration 422 Go Invisible 422 Sending and Receiving Offline Messages 423 Chat History 423 Off the Record 423 Multiuser (Group) Chats 424 Emoticons 424 Sending and Receiving Voicemail 424 File Transfer 425 Video and Image Embedding 426 Music Status Messages 427 Themes 427 Accessing Google Talk in a Desktop Program 427 Using an SSB (Site-Specific Browser) 428 Adium 431 Firefox 431 iChat 432 Kopete 432 Meebo 433 Pidgin 433 Psi 434 Trillian Pro 435 Accessing Google Talk on a Mobile Device 436 BlackBerry 436 iPhone 436 Securing Your Chats 436 Client-to-Server Encryption 437 End-to-End Encryption 437 Solving Common Problems 438 I Have More Than One Google Apps Account and Would Like to Chat Using Two or More at the Same Time 438 Why Can't I Connect to Google Talk? 439 How Do I Block Google Talk on My Network? 439 Google Talk: How Can I Record Voice Conversations? 439 Google Talk Gadget: One of My Chat Tabs Disappeared! 440 Google Talk Gadget: Why Can't I Copy and Paste? 440 Conclusion 441 Further Reading 441 CHAPTER 19 Things to Know About Using Start Page 443 Decorating with Themes 443 Going Ga-Ga for Gadgets 444 Collaborating with Gadgets 445 Solving Problems with Gadgets 446 Keeping Track of Customers 446 Managing Projects 447 Accessing Backed Up Files 448 Keeping Track of Tasks 449 Limiting the Gadgets Users Can Add 450 Accessing Your Start Page from a Mobile Device 451 Trying Out the New Start Page 452 Solving Common Problems 455 Why Can't I Add Certain RSS Feeds to My Start Page? 455 How Do I Reorder My Tabs? 455 Conclusion 455 Further Reading 456 CHAPTER 20 Things to Know About Using Message Security and Recovery 457 Features of Message Security and Discovery 457 Policy Management 458 Message Recovery 458 Message Discovery 458 Using Message Security and Discovery 459 Administration Console 459 User Overview 459 User Access 461 Reports 461 Conclusion 462 Further Reading 462 CHAPTER 21 Things to Know About Using Google Video 465 Changing Control Panel Settings 466 Using Google Video 468 Home 468 My Videos 468 Upload 468 Viewing Videos 470 Accessing Google Video on the iPhone 472 Solving Common Problems 472 Why Can't I Upload Any Videos? 472 Conclusion 472 Further Reading 472 PART VII Appendices 475 APPENDIX A Backing Up Google Apps 477 Backing Up Gmail 477 Backing Up Google Contacts 479 Backing Up Google Calendar 479 Backing Up Google Docs 479 Backing Up Google Sites 480 Backing Up Google Talk 484 Backing Up Start Page 484 Backing Up Google Video 485 Conclusion 485 APPENDIX B Dealing with Multiple Accounts 487 The Problem Without a Good Solution 487 The Solvable Problem 489 Solutions 490 Working in Separate Web Browsers 490 Creating Multiple Instances of Internet Explorer 490 Getting Specific with an SSB (Site-Specific Browser) 490 Hiding with Google Chrome's Incognito Mode 491 Running the IE Tab Extension for Firefox 492 Creating Separate Firefox Profiles 493 Swapping Cookies with the CookieSwap Extension for Firefox 497 A Few Gmail-Only Solutions 498 Conclusion 499 APPENDIX C Google Chrome: A Browser Built for Cloud Computing 501 Why? 502 Features 504 Omnibox 504 V8 507 Dynamic Tabs 507 Application Shortcuts 508 New Tab Page 510 Crash Control 511 Incognito Mode 512 Safe Browsing 512 User Interface Niceties 513 Looking at the About: Pages 513 Solving Common Problems 515 How Do I Block Ads? 515 Can I Change How Chrome Looks? 516 Where Are the Chrome Plugins? 516 How Do I Back Up Chrome? 517 How Do I Update Chrome? 517 Does Google Chrome's EULA Say That It Owns Everything I Do with Chrome? 518 Conclusion 518 Further Reading 519 Index 521