Hotel Management and Operations
(Sprache: Englisch)
Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to...
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Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Multidimensional case studies are a notable feature, with complex management problems portrayed from multiple viewpoints; "As I See It" and "Day in the Life" commentaries from new managers provide further real-world perspective. Covering the latest issues affecting the industry, this text gives students and professionals an up-to-date, dynamic learning resource.
Klappentext zu „Hotel Management and Operations “
Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Multidimensional case studies are a notable feature, with complex management problems portrayed from multiple viewpoints; "As I See It" and "Day in the Life" commentaries from new managers provide further real-world perspective. Covering the latest issues affecting the industry, this text gives students and professionals an up-to-date, dynamic learning resource.
Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Multidimensional case studies are a notable feature, with complex management problems portrayed from multiple viewpoints; "As I See It" and "Day in the Life" commentaries from new managers provide further real-world perspective. Covering the latest issues affecting the industry, this text gives students and professionals an up-to-date, dynamic learning resource.
Inhaltsverzeichnis zu „Hotel Management and Operations “
Chapter 1: OverviewChapter 2: Organization
Chapter 3: General Managers: A View at the Top
Chapter 4: Operations: Rooms
Chapter 5: Operations: Housekeeping, Engineering and Security
Chapter 6: Food and Beverage Division
Chapter 7: Marketing and Associated Activities
Chapter 8: Financial Control and Information Management
Chapter 9: Human Resources Policy Management
Autoren-Porträt von Michael J. O'Fallon, Denney G. Rutherford
DENNEY G. RUTHERFORD, PhD, is the Ivar Haglund Distinguished Professor in the Hotel and Restaurant Administration Program at Washington State University.Bibliographische Angaben
- Autoren: Michael J. O'Fallon , Denney G. Rutherford
- 2011, 5. Aufl., XVIII, 494 Seiten, Maße: 19,2 x 23,4 cm, Kartoniert (TB), Englisch
- Herausgegeben: Michael J. O'Fallon, Denney G. Rutherford
- Verlag: Wiley & Sons
- ISBN-10: 0470177144
- ISBN-13: 9780470177143
Sprache:
Englisch
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