How to Tell Anyone Anything
Breakthrough Techniques for Handling Difficult Conversations at Work
(Sprache: Englisch)
Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of focusing on what's wrong, and shows them instead how to provide clear, constructive, positive messages that...
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Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of focusing on what's wrong, and shows them instead how to provide clear, constructive, positive messages that create real behavior and performance change.The book gives readers powerful insight into how we all react naturally to criticism.
Klappentext zu „How to Tell Anyone Anything “
No one likes to be criticized. But when feedback is necessary-whether it's with a boss, someone we manage, or another co-worker-it takes great communication skills to successfully get the message across with feelings and relationships intact. Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of focusing on what's wrong, and shows them instead how to provide clear, constructive, positive messages that create real behavior and performance change. Complete with illuminating examples and a unique step-by-step process, the book gives readers powerful insight into how we all react naturally to criticism-and how to transform interactions that might become verbal tugs-of-war into collaborative, problem-solving sessions.
Inhaltsverzeichnis zu „How to Tell Anyone Anything “
ContentsAcknowledgments
Introduction: A New Way of Looking at Dialogue
Section I: The Basics
Chapter 1. Why We Stink at Difficult Conversations-
And How We Can Change
Chapter 2. How to Have Painless Conversations: The CANDID Approach
Section II: The CANDID Approach in Detail
Chapter 3. Compartmentalize Your Message: The Neutral Zone
Chapter 4. Ask Questions: From Furious to Curious
Chapter 5. Normalize: It's OK, Really
Chapter 6. Discuss the Issue: Just the Facts
Chapter 7. Incentivize: It's All About Them
Chapter 8. Disengage from the Discussion: Making a Good
Last Impression
Section III. The Advanced Course
Chapter 9. Reframing: Making Difficult Messages Painless
Chapter 10. Managing the Dialogue: Response and Counter-Response
Chapter 11. You Don't Say: Phrases to Avoid
Chapter 12. How to Receive Feedback
Section IV. Putting It into Practice
Chapter 13. Case Studies: Creating Painless Discussions in Real Life
Chapter 14. Troubleshooting the Mechanics
Epilogue: Summing It All Up 189
Appendix A: The Painless Conversation Worksheet
Appendix B: Strength-Based Psychology:
The Basis of Painless Communication
Index
About the Author
Bibliographische Angaben
- Autor: Richard S. Gallagher
- 2009, 240 Seiten, Maße: 0,6 cm, Kartoniert (TB), Englisch
- Verlag: Amacom
- ISBN-10: 0814410154
- ISBN-13: 9780814410158
Sprache:
Englisch
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