Implementing Cisco Unified Communications Manager

87 CUCM Initial Configuration 88 Network Components 88 Network Time Protocol 88 Dynamic Host Configuration Protocol 89 Trivial File Transfer Protocol 89 Domain Name System 89 NTP and DHCP Considerations 90 DHCP 92 DNS 94 Network and Feature Services 97 Network Services 98 Feature Services 98 Service Activation 99 Control Center 99 Global Server Settings 100 Enterprise Parameters 100 Service Parameters 104 Chapter Summary 107 Review Questions 108 Chapter 6--Managing User Accounts 113 Chapter Objectives 113 CUCM User Accounts 113 User Account Types 114 User Privileges 115 User Management 118 Managing User Accounts 119 Lightweight Directory Access Protocol 125 LDAPv3 Integration 126 LDAPv3 Synchronization 127 Synchronization Agreements 128 Synchronization Search Base 129 Synchronization Best Practices 131 LDAPv3 Synchronization Configuration 132 LDAPv3 Authentication 134 LDAPv3 Authentication Configuration 137 Chapter Summary 138 Review Questions 138 Chapter 7--Endpoints 143 Chapter Objectives 143 CUCM Endpoints 144 Endpoint Features 145 Cisco IP Phone Models 147 Entry-Level Cisco IP Phones 147 Midrange Cisco IP Phones 148 High-End Cisco IP Phones 148 Other Cisco IP Phones 149 Cisco IP Phones: Boot Sequence 151 H.323 Endpoint Support 155 SIP Third-Party IP Phone Support in CUCM 157 SIP Third-Party Authentication 159 Chapter Summary 161 Review Questions 161 Chapter 8--Cisco Catalyst Switches 165 Chapter Objectives 165 Cisco LAN Switches 166 Providing Power to Cisco IP Phones 167 Cisco Prestandard Power over Ethernet Device Detection 169 IEEE 802.3af Device Detection 169 Voice VLAN Support on Cisco IP Phones 171 Single VLAN Access Port 173 Multi-VLAN Access Port 174 802.1q Trunk Port 175 Native Cisco IOS VLAN Configuration 176 CatOS VLAN Configuration 178 Chapter Summary 180 Review Questions 180 Chapter 9--CUCM Configuration 185 Chapter Objectives 185 Endpoint Configuration Tools and Elements Overview 186 Endpoint Basic Configuration Elements 187 Device Pool 187 Phone Network Time Protocol Reference 189 Date/Time Groups 190 Cisco Unified CM Group 191 Regions 192 Locations 193 Phone Security Profile 194 Device Settings 195 Device Defaults 196 Phone Button Template 197 Softkey Template 198 SIP Profile 199 Common Phone Profiles 200 Phone Configuration Element Relationship 201 IP Phone Auto Registration 202 Auto-Registration Configuration 204 Bulk Administration Tool and Tool for AutoRegistered Phone Support 206 Tool for Auto-Registered Phone Support 207 TAPS: Phone Insert Process 207 Bulk Administration Tool 208 Bulk Provisioning Service 209 Phone Template 209 Line Template 210 CSV File Upload 211 Phone Validation 212 Inserting IP Phones into the CUCM Database 213 Manual Configuration 214 Endpoint Registration Verification 217 Third-Party SIP Phone Configuration 218 Hardening Cisco IP Phones 221 PC Port 222 Settings Access 222 Cisco IP Phones Web Services 222 Gratuitous Address Resolution Protocol 223 PC Voice VLAN Access 225 Chapter Summary 227 References 227 Review Questions 228 Chapter 10--Configuring Voice Gateways 231 Chapter Objectives 231 Media Gateway Control Protocol Gateways 231 Endpoint Identifiers 232 MGCP Gateway Support 234 MGCP Configuration Server 236 Q.931 Backhaul 237 MGCP Gateway Configuration: CUCM 237 MGCP Gateway Configuration: Cisco IOS Configuration 242 MGCP Gateway: Registration Verification 245 Chapter Summary 246 References 247 Review Questions 247 Chapter 11--Call Routing Components 251 Chapter Objectives 251 Endpoint Addressing 251 Uniform On-Net Dial Plan Example 253 Call Routing 255 Call Routing Table Entries 257 Route Patterns 257 Route-Pattern Examples 259 Digit Analysis 260 Digit Forwarding 264 SCCP Phones: User Input 265 SIP Phones: User Input 266 Type A SIP Phones: No Dial Rules 266 Type A SIP Phones: Dial Rules 267 Type B SIP Phones: No Dial Rules 268 Type B SIP Phones: Dial Rules 269 CUCM Path Selection 269 Path-Selection Elements 270 Path-Selection Configuration 270 Route Group 271 Route List 272 Route Filters 276 Call Classification 278 Chapter Summary 279 References 279 Review Questions 280 Chapter 12--Digit Manipulation 283 Chapter Objectives 283 CUCM Digit Manipulation 284 CUCM Digit Manipulation Overview 284 External Phone Number Mask 287 CUCM Digit Prefix and Stripping 288 CUCM Transformation Masks 291 Translation Patterns 293 Significant Digits 297 Transformation Examples 298 Chapter Summary 300 Review Questions 301 Chapter 13--Calling Privileges 305 Chapter Objectives 305 Calling Privileges 306 Partitions and Calling Search Spaces 307 Time-of-Day Call Routing 319 Client Matter Codes and Forced Authorization Codes 323 Class of Service Approaches 327 911 and Vanity Numbers 331 Private Line Automatic Ringdown 333 Chapter Summary 334 Review Questions 335 Chapter 14--Call Coverage 339 Chapter Objectives 339 Call Coverage 340 Call Hunting 342 Call-Hunting Options and Distribution Algorithms 346 Call-Hunting Flow 348 Call-Hunting Configuration 350 Chapter Summary 361 Review Questions 362 Chapter 15--Media Resources 367 Chapter Objectives 367 Media Resources 367 Media Resource Support 369 Conferencing 374 Cisco Conference Bridge Hardware 376 Cisco Conference Bridge Hardware (Cisco Catalyst WS-X6608-T1 and WS-X6608-E1) 376 Cisco IOS Conference Bridge (Cisco NM-HDV and 1700 Series Routers) 376 Cisco Conference Bridge (Cisco WS-SVC-CMM-ACT) 377 Cisco IOS Enhanced Conference Bridge (Cisco NM-HDV2, NM-HD-1V/2V/2VE, 2800 Series, and 3800 Series Routers) 377 Conferencing Media Resource Configuration 379 Meet-Me Conference Configuration 387 Music on Hold 388 MoH Configuration 391 Annunciator 396 Media Resource Access Control 398 Chapter Summary 402 Review Questions 403 Chapter 16--User Features 407 Chapter Objectives 407 Call Park 407 Call Pickup 411 Call-Pickup Example 411 Group Pickup Example 411 Hold Reversion 414 Do Not Disturb 416 Intercom 418 Call Back 422 Example: Cisco Call Back 422 Barge and Privacy 423 User Web Pages 427 IP Phone Services 429 Guidelines and Tips 429 Chapter Summary 430 Review Questions 431 Chapter 17--Presence-Enabled Speed Dials and Lists 435 Chapter Objectives 435 Presence 436 Presence Support in CUCM 436 Presence Configuration 439 Presence Policies 442 Presence Policy Configuration 446 Chapter Summary 450 References 450 Review Questions 451 Chapter 18--Voice-Mail System Integration 455 Chapter Objectives 455 Cisco Unity Overview 455 Voice-Mail Integration 459 Call Routing to Cisco Unity 461 Outside Calls 461 Subscriber Call Flow 463 Calls Forwarded to Voice Mail 465 Accessing Messages 466 Configuration for Cisco Unity Integration 467 Integrating CUCM with a Cisco Unity Voice-Mail System 471 Creating MWI 472 Adding Voice-Mail Ports 472 Adding a Line Group 473 Adding a Hunt List 475 Adding a Hunt Pilot 476 Configuring a Voice-Mail Pilot 477 Configuring a Voice-Mail Profile 477 Phone Configuration for Voice-Mail Usage 478 Cisco Unity Configuration 479 Cisco Unity Subscriber Configuration 484 Chapter Summary 485 References 486 Review Questions 486 Chapter 19--Cisco Unified Video Advantage 489 Chapter Objectives 489 CUVA Overview 489 CUVA Communication Flows 491 CUCM Configuration 494 CUVA Installation 498 CUVA Verification Tools 500 Chapter Summary 502 References 503 Review Questions 503 Appendix A--Answers to Review Questions 507 TOC, 1587054833, 5/6/2008