Implementing ISO/IEC 20000 Certification
The Roadmap
(Sprache: Englisch)
A quick and accessible guide to a universally adopted standard. This standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation
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A quick and accessible guide to a universally adopted standard. This standard is aligned with ITIL which is also very widely known and used. ISO/IEC 20000 describes Service Management standards that must be attained for corporate accreditation
Klappentext zu „Implementing ISO/IEC 20000 Certification “
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way?This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world.
Part A of this title covers the step by step description of the ISO 20000 implementation process.
Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation.
This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project.
A sister guide to the hugely successful Official itSMF Introduction to ISO/IEC 20000 book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.
Inhaltsverzeichnis zu „Implementing ISO/IEC 20000 Certification “
CONTENTSThis ISO/IEC 20000 implementation guide contains practical advice on ISO/IEC 20000 certification, to assist readers through the requirements and details of the standard, the scoping, the project approach, the certification procedure and the management of the certificate. Detailed Case material supports the practical nature of this new title.
Autoren-Porträt von Jan van Bon, David Clifford
Jan van Bon is responsible for managing the content of the ITSM Library which is published on behalf of ITSMF International. He represents itSMF-NL on itSMF-International's Publication Committee.During the last 8 years he produced around 40 books on IT S
Bibliographische Angaben
- Autoren: Jan van Bon , David Clifford
- 2008, 198 Seiten, Maße: 16,8 x 23,9 cm, Kartoniert (TB), Englisch
- Herausgegeben: Jan van Bon
- Verlag: Van Haren Publishing
- ISBN-10: 908753082X
- ISBN-13: 9789087530822
Sprache:
Englisch
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